How To Say You’re Sorry

 CBS MoneyWatch posted an article on seven ways that apologies should be conducted in business.  Some make a lot of sense to me – others not so much.  For instance, the writer, Tom Searcy, suggests that we don’t apologize nearly enough in business situations.  He believes that apologies “take the energy out of conflicts,” which may be true, but there is a fine line between an expression of sympathy and…

The Best Lists

The best lists: Are shorter lists.  Most people can only remember 5-9 items easily.  If you have 10 or more items in your list, divide the items into categories or topics. Are parallel in grammatical structure.  Whether your items are single words (-hammer, -saw) or verb phrases (-preheat the oven, -melt the butter) or noun phrases (-improved decision making, -effective strategies) or even complete sentences, just make sure all the…