How To Say You’re Sorry

 CBS MoneyWatch posted an article on seven ways that apologies should be conducted in business.  Some make a lot of sense to me – others not so much.  For instance, the writer, Tom Searcy, suggests that we don’t apologize nearly enough in business situations.  He believes that apologies “take the energy out of conflicts,” which may be true, but there is a fine line between an expression of sympathy and…

5 Things Steve Jobs Can Teach Us About Writing Emails

Just before the release of  Apple’s first IPad, James Murdoch of NewsCorp and Steve Jobs exchanged a series of emails negotiating an e-book deal.   Besides revealing some of Job’s renowned negotiating tactics,  the emails also demonstrate how Job’s simple, strong writing style helped him dominate the conversation. Natashia Lekic explains, “Their email exchange offers insight into what to do — and what not to do — when writing business emails. Murdoch’s…

The Curse of Knowledge

Many sensible strategies fail to drive action because executives formulate them in sweeping, general language. –The Curse of Knowledge In our last class period, we discussed the “Intent-Impact Gap,”  or the disconnect between what we want our audience to think, feel and do, and what they actually think feel and do. We have experienced examples of this gap in our own communication, both professionally and personally. Now, Chip and Dan…

The Irresistible Power of Storytelling

People think it’s all about sex or humor or animals, but what we’ve found is that the underbelly of a great commercial is whether it tells a story or not. –Keith Quesenberry, researcher, Johns Hopkins Center for Leadership Education. Want to sell a product?  Want to explain a complex idea?  Want your audience to actually remember what you said?  Consider using classic storytelling techniques. These techniques are ancient – dating back…