The Mission. CSEE is highly responsive to the needs of Pennsylvania for-profit enterprises whose products are services, emphasizing affordable engineering solutions for service firms wishing to enhance their competitiveness.
The Pennsylvania enterprises that will be served by the CSEE include, but are not limited to, healthcare, hospitality, recreation, transportation, telecommunication, and security enterprises, as well as joint product-service offerings by manufacturing organizations.
Objectives. CSEE will serve as a source of expertise and professional guidance to all Pennsylvania service enterprises, including small companies that would be unable to afford such consulting services when charged prevailing commercial fees.
CSEE assistance will include quantitative tools for pricing services, internal resource allocation, and the management of demand. Organizations will also have access to a unique test bed that allows service enterprises to test alternative configurations, designs, and operating schemes for service call centers such as warranty call centers, security monitoring centers, and medical/emergency hotlines. Additionally, CSEE will provide quantitative tools for the identification of anticipated workforce bottlenecks and strategies to avoid labor shortages.