Support Documentation

Everything you’ve ever wanted to know about Sites at Penn State and WordPress, from basic WordPress features to theme and plugin set-up instructions.

Frequently Asked Questions

Here are some quick answers to popular questions. To find and browse for more answers, please use the search or refer to Penn State’s documentation in the right sidebar menu and the Edublogs Documentation and User Guides.

How do I make a site private? (What happened to the Protect to PSU plugin?)

Site privacy controls who can and can’t view your blog and if it should be crawled by search engines. You change privacy in Settings > Reading. These settings are now available on all blogs without needing to activate a plugin, therefore, the Protect to PSU plugin is no longer listed or necessary.

Reference: http://help.edublogs.org/blog-privacy/

What happened to Jetpack / WordPress.com Stats?

Jetpack’s WordPress.com Stats feature is unfortunately no longer supported with CampusPress. However, you can gather new stats for your site using Google Analytics. You can connect your own Google Analytics account to your account in Settings > Google Analytics. This provides more detailed statistics which you view inside your Google Analytics account. You should also be able to access your previous site stats from within your WordPress.com account.

What happened to the Contributions plugin?

The Contributions plugin isn’t supported by CampusPress, but they do have a close-enough replacement. There are two ways to see an activity report on any given user(s):

  • Go to Dashboard > Users > Reports and set the filters
  • Locate the user in Dashboard > Users and click the Reports link under their name

You can also download reports in PDF & CSV file formats.

Reference: http://help.edublogs.org/managing-users-in-the-site-admin-dashboard/

Why can't users log in with Friends of Penn State accounts?

As of August 12, 2016, Friends of Penn State (FPS) accounts is no longer supported by Sites at Penn State. FPS account Users will still be able to view your site as long as it is public (i.e. not set as a Private Blog). If you currently have FPS Users as content authors or subscribers and they still require access to your site and do not currently have Penn State affiliation, please refer to the Sponsored Accounts page page for information on requirements for access. FPS account Users will still be able to view your site as long as it is a public website (i.e. not a Protected Site).

What happened to the Site Cloner plugin?

Site Cloning is still available and supported by CampusPress. Simply submit a ticket request.

Can I export my site after I graduate or leave the University?

Yes! Currently, you should still have access to your sites.psu.edu account using your Penn State userID or Friends of Penn State account. However, at some point in the future it could potentually get deleted as the service continues to grow. You can export your site as an XML file and import it to a WordPress.com site or your own hosted WordPress installation.

Reference: Moving a Site

Why is my website not showing up in Google results?

First, check your Blog Privacy settings to make sure your site is set to be crawled by search engines. You will find this setting in your Dashboard > Settings > Reading > Site Visibility. Make sure that the “Allow Search Engines to index this site” is chosen. Make sure you do not have any of the Privacy options selected. Keep in mind that even if your settings are such that your site is publicly viewable, Google (and other search engines) still may not know that the site exists yet because no one on the public web is linking to it. To expedite the search indexing process you can submit the site for crawling – additionally you can setup your site in the Google Webmaster tools. It allows you to enter a code which verifies with Google you are the site owner and from there you can see how often Google crawls your site. Another really great resource with tips for increasing traffic is this article by wpmudev, Increase Traffic to your Site with these Tried and Tested Blogging Tips.

Reference: Traffic

Can I upload themes and plugins to my site?

Plugins extend and expand the functionality of your blog.

Go to Plugins > All in your dashboard and click on Activate below the plugin you want to use.

Sites at Penn State/CampusPress is powered by a customized version of WordPress multisite. Most plugins are designed to work on a single installs of self hosted WordPress and many won’t work on WordPress Multisite.

All plugins installed have been thoroughly tested and customized to ensure they are compatible and don’t cause problems. You can’t upload themes or plugins to your blog.

Reference: Plugins Overview

Can I change the URL of my site?

As in from sites.psu.edu/currentname to sites.psu.edu/somethingdifferent)

As in from sites.psu.edu/currentname to sites.psu.edu/somethingdifferent)
Once you have created a site and chosen a URL (e.g. sites.psu.edu/currentname), you cannot directly change/edit it to a different URL (e.g. sites.psu.edu/somethingdifferent). You can create a new blog with your preferred blog address.

Reference: Changing your Site Name/URL/Address

Different from URL request for a psu.edu domain name.

Can I request a psu.edu domain for my site?

Yes! If your site is a departmental site or an officially recognized student organization, simply Submit a Request and our team will request the domain and map it to your Sites at Penn State WordPress site. If you represent a student club and it is an officially recognized student organizations, a custom yourclub.clubs.psu.edu can be requested by contacting Student Affairs, Office of Student Activities: studentactivities@sa.psu.edu.

Reference: psu.edu Mapped Domains

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