Joe Downing’s Publications

Refereed Articles

Casteel, M., & Downing, J. (2015). Assessing risk following a Wireless Emergency Alert: Are 90 characters enough? Journal of Homeland Security and Emergency Management. doi:10.1515/jhsem-2015-0025

Casteel, M., & Downing, J. (2013). How individuals process NWS weather warning messages on their cell phone. Weather, Climate, and Society, 5(3), 254-265. doi: 10.1175/WCAS-D-12-00031.1

Downing, J. (2011). Linking communication competence with call center agents’ sales effectiveness. Journal of Business Communication, 48(4), 409-425. doi: 10.1177/0021943611414539

Downing, J. (2011). K-12 parents’ attitudes about their school district’s mass notification service. Journal of School Public Relations, 32(2), 90-121

Downing, J. (2007). No greater sacrifice: American Airlines employee crisis response to the September 11 attack. Journal of Applied Communication Research, 35(4), 350-375

Downing, J. (2007). Using customer contact center technicians to measure the effectiveness of online help systems. Technical Communication, 54(2), 201-209

Downing, J., & Clark, R. (2007). Using electronic surveys in organizational/employee communication research: A study at GE’s Global Research Center. IEEE Transactions on Professional Communication, 50(3), 249-262

Downing, J. (2004). American Airlines’ use of mediated employee channels after the 9/11 attacks. Public Relations Review, 30(1), 37-48

Downing, J. (2004). ‘It’s easier to ask someone I know:’ Call center technicians’ adoption of knowledge management tools. Journal of Business Communication, 41(2), 166-192

Downing, J., & Garmon, C. (2002). A guide to implementing PowerPoint and overhead LCD projectors in communication classrooms. American Communication Journal, 5(2). Available online at http://acjournal.org/holdings/vol5/iss2/articles/guide.htm

Downing, J., & Garmon, C. (2001). Teaching students in the basic course how to use presentation software. Communication Education, 50(3), 218-229

Payne, K., Downing, J., & Fleming, C. (2000). Speaking Ebonics in a professional context: The role of ethos/source credibility and perceived sociability of the speaker. Journal of Technical Writing & Communication, 30(4), 367-383

Peer-Reviewed Book Chapters

Downing, J., (in press). “From text, to the static image, to live-streaming apps: An overview of social media technology use during the critical period of a crisis. In S. C. Duhé (3rd ed.) New Media and Public Relations. New York: Peter Lang

Downing, J., & Casteel, M. (2012). “What’s going on?” Issues and challenges involved in communicating crisis events on college campuses. In S. C. Duhé (Ed.) New Media and Public Relations (pp. 277-286). New York: Peter Lang

Downing, J. (2008). Why first-level call center technicians need knowledge management tools. In K. O’Sullivan (Ed.) Strategic Knowledge Management in Multinational Organizations (pp. 53-63). Hershey, PA: Information Science Reference

Downing, J. (2007). Using mediated communication channels in a crisis: American Airlines’ employee crisis response to the 9/11 attack. In S. C. Duhé (Ed.) New Media and Public Relations (pp. 449-463). New York: Peter Lang

Encyclopedia Entry [Invited]

Downing, J. (2011). Computers and display programs in education. In W. Donsbach’s (Ed.) The International Encyclopedia of Communication (2nd edition). Wiley-Blackwell: Oxford, UK

Downing, J. (2008). Computers and display programs in education. In W. Donsbach’s (Ed.) The International Encyclopedia of Communication (Volume 3, pp. 902-904). Wiley-Blackwell: Oxford, UK

Trade Publications

Casteel, M., & Downing, J. (2012, January 20). Communicating severe weather to mobile stakeholders: Challenges and future trends. Weather & Society Watch, 6(1), 8-9. University Corporation for Atmospheric Research (UCAR)/Societal Impacts Program. Retrieved from http://www.sip.ucar.edu/news/pdf/WSW_January_2012.pdf

Book Review

Downing. J. (2008). Thinking and interacting like a leader: The TILL System for effective interpersonal communication, by Kim Sydow Campbell. Journal of Business Communication, 45(4), 503-507