A Review of Telemedicine Business Models

Shengnan Chen, Alice Chang, and Khanjan Mehta

Telemedicine and e-Health

Chen, S., Cheng, A., Mehta, K., Telemedicine and e-Health, Vol 19, No. 4, pp 287-297,” A Review of Telemedicine Business Models”,  2013


Abstract Telemedicine has become an increasingly popular option for long-distance/virtual medical care and education, but many telemedicine ventures fail to grow beyond the initial pilot stage. Studying the business models of successful telemedicine ventures can help develop business strategies for upcoming ventures. This article describes business models of eight telemedicine ventures from different regions of the world using Osterwalder’s “Business Model Canvas.” The ventures are chosen on the basis of their apparent success and their diverse value chains. The business models are compared to draw inferences and lessons regarding their business strategy and contextual factors that influenced it. Key differences between telemedicine business practices in developing and developed countries are also discussed. The purpose of this article is to inform and inspire the business strategy of the next generation of telemedicine ventures to be economically sustainable and to successfully address local healthcare challenges.



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