The ITS transformation to the Service Management Program was completed on June 30th, 2016. Current program information is now on the Service Management Office website.
Please refer to http://smo.psu.edu for information and questions.
The service management processes and governance models provide a framework for Penn State IT decision making on various levels. The make-up of these governing bodies is under discussion.
ITX Steering Committee, to provide direction to the project implementation
Penn State IT Portfolio Committees to look manage University priorities and direction
Unit Portfolio Steering Committees to manage