The ITS transformation to the Service Management Program was completed on June 30th, 2016. Current program information is now on the Service Management Office website.
Please refer to http://smo.psu.edu for information and questions.
To keep service management going over time and evolving to meet our maturity and needs, there will be support staff for subscribing users, to audit and moderate processes, manage the portfolios, deliver training, as well as handle communications and documentation.