The “So Help Me Workshop” on improving customer service has additional dates added. Please see the full schedule below:

So HELP Me: A Two Part Workshop on Improving Customer Service

This two part workshop will consider some of the challenges of customer service and how best to handle them. You will learn techniques that will help you solve customer problems quickly and to the customer’s satisfaction. The video, “So HELP Me,” along with the training session, will not only demonstrate techniques for solving customer problems, but will also make the customer service experience more satisfying to our customers and to you.

Part 1 will focus on:

• What customers value – positive and negative customer service
• What’s the toughest part of customer service?

Dates and Times (Part 1)
Tuesday, September 16: 11 a.m. – Noon
Wednesday, September 17: 1–2 p.m.
Thursday, October 2 – 3–4 p.m.
Wednesday, October 8 – 1–2 p.m.
Thursday, October 9 – 10–11 a.m.
Tuesday, November 4 – 10–11 a.m.
Thursday, November 13 – 3–4 p.m.
Wednesday, December 3 – 1–2 p.m.

Part 2 will focus on:

• Owning the problem
• Creating an action plan

Dates and Times (Part 2)

Tuesday, September 30: 11- Noon
Wednesday, October 1: 1-2 p.m.
Wednesday, October 15: 1-2 p.m.
Thursday, October 16: 9-10 a.m. and 3-4 p.m.
Thursday, November 6: 10-11 a.m.
Friday, December 5: 1-2 p.m.
Thursday, December 11: 3-4 p.m.

These workshops will use discussion and video as training methods. Dates and times are available in TechSmart . Register for the workshops in TechSmart. If you have any questions, please contact Rita Buhite at rbb21@psu.edu .