Join us for a month long series on ASK a Librarian. Learn more about the software, online patron service and how to respond to the many types of questions received online.
Using the LibAnswers and LibChat Software
This workshop will provide users with an overview of key features and recent updates to the LibAnswers and LibChat software. Learn how to respond to email, answer a text message or converse through live chat.
Date: Thursday. May 7, 2015
Time: 10-11AM
Location: 302 Paterno
Presenters: Tom Reinsfelder and Helen Smith
Tips for Effective Reference Interviews and Patron Service
Even though our patrons are virtual, we still need to provide paramount patron service. In this session, learn skills necessary to chat from beginning to end and get our patrons to what they “really” need. Learn how to communicate in short segments and keep the patron updated and informed throughout the entire reference experience.
Date: Thursday. May 14, 2015
Time: 10-11AM
Location: Mann Assembly Room
Presenters: Paula Contreras
Responding to Common (and uncommon) Questions and Making Effective Referrals
In this panel discussion, learn about the vast resources and services available to help our patrons get an answer to their question and how you can make efficient referrals to help our patrons get the information they need.
Date: Thursday. May 28, 2015
Time: 10-11AM
Location: Mann Assembly Room
Presenters: Tom Reinsfelder, Helen Smith and Paula Contreras
All of these sessions will be available via Adobe Connect (https://meeting.psu.edu/ust).
Please register for the sessions using TECH-Smart (https://techsmart.libraries.psu.edu)