By: Gregory Ciotti (Submitted by Carmen Gass)

There are certain customer service skills that every employee must master if they are forward-facing with customers.

Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you’ll simply lose customers as your service continues to let people down.

Luckily, there are a few universal skills that every support member can master that will dramatically improve their conversations with customers. We’ll cover the 16 most-needed skills to master this incredibly important position. Read more here.