Customer Service Tip: Caring for customers—Which door will you choose?

By: Jeremy Watkin (submitted by Carmen Gass)

“Unfortunately, there’s nothing I can do for you.” But is there really NOTHING we can do? If our goal is to take care of the customer, by using a little bit of creativity, we find that we do have some options at our disposal. I like to think of these as alternative doors we can walk through. Read more here.

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