Customer Service Tip: Weird research—The most dangerous time for customer service

By: Jeff Toister (submitted by Carmen Gass)

What time of day are you at your best?

It’s just after 7am as I write this post, because that’s when I’m most productive at writing. It would take me forever to write the same thing if I tried to do it just after lunch.

We all have a circadian rhythm, which causes us to experience different levels of energy throughout the day. This can impact us in innocent ways, such as productivity.

Time of day may have even graver implications. Read more here.

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