Oh no, the printer!

“What IS the process for letting ITS know when I’m having printing problems?”

I’m so glad you asked!

Many of the printers that we install around campus have hyper-early warnings about low toner: hyper-early as in 40% remaining.  When we use cartridges that produce 36,000 pages, that means that we start receiving warnings when there are approximately 14,400 pages left in the cartridge.  Granted, not all our toner cartridges yield so many pages, but there’s still usually a good deal of printing in the life of cartridges when we receive our initial warnings.  If this is the alert you’re seeing, please disregard it.

If you see the quality of printing diminish, though, please call us immediately.  We do not want the hard work that you do to be impeded by something like an empty toner cartridge.  We’ll do everything within our power to remedy the issue right away.

Likewise, if there is a mechanical problem of any kind with the printer, please call us immediately.  We do not want the hard work that you do to be impeded by something like a printer jam.  We’ll do everything within our power to remedy the issue right away.

We have a regular paper route scheduled for our student workers throughout the week to ensure that student-use printers always have sufficiently full paper drawers.  Our students will preemptively deal with printer problems when they are visiting each printer.

If your printers don’t appear when you log into your University-issued computer, try logging out, making sure that your computer is connected to the network, making sure that your wireless switch is in the OFF position, and then logging in again.  If printers are still not available, give us a call.  We can assist in troubleshooting this issue.

Requests for new printers should be directed to the Help Desk.  Just send an email with your request to helpdesk@ma.psu.edu.

Please don’t forget that we recycle used toner and ink cartridges – even cartridges from off-campus printers.  The points that we gain in sending those cartridges for recycling are then transformed into AV equipment that can be used by our students.

Our Help Desk telephone number is 717-749-6300.  If you’re on campus, just dial extension 6300.  As always, it’s our pleasure to assist you with your IT needs.  Have a wonderful weekend!

 

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