Category Archives: Instructional

How do I… submit an Event Registration Form?

The campus Event Registration form has undergone some big transformations over the past year.  We’ve tried to improve the level of detail in the form, while at the same time streamlining the form-filling for time spent and ease of use.  The feedback that we’ve received from those of you who use the form has been invaluable.  Thank you for your patience and contributions to the process!

Representatives from all support departments on campus meet as the Facilities Committee every Tuesday morning at 8 am.  At that time, the committee discusses newly submitted Event Registration forms for feasibility and logistics.  The form has become the primary tool for groups to describe their events to the committee for support.  The committee requests that the form be submitted no less than six weeks prior to the first day of the event in order to best overcome any logistical challenges that may arise.  Also, the person filling in and submitting the form should be someone from the campus, and a faculty or staff member – not a student.

Let’s take a look at the form itself.  I’ve created some images that will allow us to look at it step-by-step so that we can clarify its use.  First, to access the form, go to the Penn State Mont Alto home page:  www.ma.psu.edu.  Click on “Faculty & Staff,” then find the “Event Registration Form” link and click on it.

 Below is what the top of the Event Registration form looks like.  Note the links at the top of the page.  Policy information is there, as well as a listing of fees that events may incur, and templates for room layouts for the MPR.  Every field that has a red asterisk is a required answer in order to submit the form.  The difference between Event Sponsor and Group Contact is that if an outside group comes in to do an event, the sponsor would be the campus person who acts as liaison and the group contact is the non-PSU contact for the group.  For most campus events, the Event Sponsor and the Group Contact are the same person.

 When you reach the point at which you need to fill in date and time, simply clicking in the field brings up a calendar and slide controls for time selection.  Once you’ve entered information for the first day of your event, you can click “Expand Dates” link to add more dates:

Please share as much about your event as you can in the comments section.  Great details to include here may be whether you’re requesting a tech support person or custodial services for your event, temporary computer accounts, menu requests, etc.  The more information our support staff has as the event is planned, the more likely that we’ll be able to overcome any logistical challenges that arise.

 When you select each location that you’ll need for your event, the appropriate contact person for reserving the space should appear on the right side of the screen with telephone number.  Please reserve each space before submitting the form.  Likewise, when you select an item of equipment, a line will appear at the bottom of the Equipment section that allows you to specify quantity and location.  If you need to request an LCD projector in two different locations for example (see below), just click LCD projector twice so that you can list a different location for each one.

The Logistics section of this form pulls together some relatively unrelated, but important, information for the committee.  If minors will be present for this event, it is imperative that you choose that option so that the campus can be sure to comply to all the requirements of PSU Policy AD-39. 

 The Housing and Food Services section is auto-filled with NO answers to save you time: many events don’t involve meals or food.  If you answer yes to any of the meals or snacks, please take a moment to use the text fields to the right of the option to state where that setup will be needed.  When you’re done, click the “Submit Form” button.

 The following image is what you should see when you submit the completed form.  After you double-check your information, you can either click the “Edit Again” button to change your information, or click the “Form is Correct” button to continue with the submission process.

 This image will pop up to remind you to agree to the policy terms at the bottom of the next page:

 Until you click the “Accept Agreements” button at the bottom of the next page, your form is NOT YET submitted.  We’ve listed everything so that you have access to the entire policy.  When you’re ready, click the “Accept Agreements” button.

Congratulations!  If you see this image, you’ve successfully submitted the Event Registration Form.  Note the three email addresses listed – one copy goes to the Facilities Committee, one to the Event Sponsor, and one to the Group Contact.

If the committee has any questions upon review of your form, we’ll send a message asking for clarification.  You’ll receive confirmation when your event is approved.  Thank you for helping us provide your event with good support.  Don’t hesitate to let us know if you have any questions.

How do I… connect to my files on PSU computers from home?

You may never have heard of PASS space or UDrive, but if you’ve used any public computers on campus, you’ve used one of them.  Both PASS space and UDrive are servers on which your personal files are stored with lab computers and podium computers.

You can access those files from other computers, like faculty laptops and personal computers at home.  How?

If you’re connecting from a computer on campus (wired or wireless), please skip this step.  Computers that are NOT on campus must use the VPN tool first.  You can download the tool here (faculty laptops already have it installed).  You’ll have to log in to download the software.  Once you’ve installed it, you must use it each time you connect to PASS or UDrive from off campus.  Select the “ISP to PSU” connection when you launch the VPN software.

Faculty computers and staff computers that our department has disbursed all have a little program installed called “Map Pass and Udrive.”  If you click on your Windows button in the bottom left-hand corner of your desktop, then select “All Programs,” you should see it listed near the top.  It has a little smiley face on a folder as an icon.

If you’re using your personal Windows computer, you can get the Map PASS and UDrive software here.  If you’re using your personal MacIntosh computer, you can download it here.  Install it, and you’ll have the same shortcut with the smiley face.

The following image is what the software looks like when you launch it.  Enter your Penn State Access account, your password, then click connect.  You only need to connect to your user folders – not the root folders.

Congratulations!  You should now have easy access to the folders where your files are stored on public computers!  If you’re not sure which to use, don’t hesitate to give us a call (717-749-6300) or send us a quick message to the Help Desk (helpdesk@ma.psu.edu).  We’d love to assist you in your accessing everything that you need, no matter where you are.

Online Training Opportunities

Are there computer applications that you’d like to better utilize?  Penn State partnered with Lynda.com to deliver free online training opportunities to all Penn State students, faculty, and staff.  Content ranges from digital imaging (Adobe Photoshop) to office productivity (Microsoft Office) to web building (Dreamweaver), and so much more.

If you click on the Lynda logo below, the link will take you to the Penn State login page for Penn State.  Use your Access Account credentials to log in (the same user name and password you use for Webmail, ANGEL, eLion, etc).

Some of the features that enhance the learning experience through Lynda include the ability to bookmark your lesson and return to a specific point, certificates of completion upon finishing courses, and a history that allows you to track your progress through lessons.

Enjoy!

 

Oh no, the printer!

“What IS the process for letting ITS know when I’m having printing problems?”

I’m so glad you asked!

Many of the printers that we install around campus have hyper-early warnings about low toner: hyper-early as in 40% remaining.  When we use cartridges that produce 36,000 pages, that means that we start receiving warnings when there are approximately 14,400 pages left in the cartridge.  Granted, not all our toner cartridges yield so many pages, but there’s still usually a good deal of printing in the life of cartridges when we receive our initial warnings.  If this is the alert you’re seeing, please disregard it.

If you see the quality of printing diminish, though, please call us immediately.  We do not want the hard work that you do to be impeded by something like an empty toner cartridge.  We’ll do everything within our power to remedy the issue right away.

Likewise, if there is a mechanical problem of any kind with the printer, please call us immediately.  We do not want the hard work that you do to be impeded by something like a printer jam.  We’ll do everything within our power to remedy the issue right away.

We have a regular paper route scheduled for our student workers throughout the week to ensure that student-use printers always have sufficiently full paper drawers.  Our students will preemptively deal with printer problems when they are visiting each printer.

If your printers don’t appear when you log into your University-issued computer, try logging out, making sure that your computer is connected to the network, making sure that your wireless switch is in the OFF position, and then logging in again.  If printers are still not available, give us a call.  We can assist in troubleshooting this issue.

Requests for new printers should be directed to the Help Desk.  Just send an email with your request to helpdesk@ma.psu.edu.

Please don’t forget that we recycle used toner and ink cartridges – even cartridges from off-campus printers.  The points that we gain in sending those cartridges for recycling are then transformed into AV equipment that can be used by our students.

Our Help Desk telephone number is 717-749-6300.  If you’re on campus, just dial extension 6300.  As always, it’s our pleasure to assist you with your IT needs.  Have a wonderful weekend!

 

How do I… Use Identity Finder to deal with PII?

First, what is PII? Some of you know the answer to this question – it’s the personally-identifying information that may allow an identity thief to steal your digital identity. Social security numbers, credit card numbers, bank account numbers, and even some other digital data can count as PII. The University has been on a mission for years to eradicate PII on University computers. There is a risk involved in having it: if you have PII on your hard drive and your computer becomes compromised with a virus, that digital information is no longer secure on your system. It may be in the hands of the wrong people. When campus computers are found to be compromised, and then PII is discovered on those computers, the University (specifically, our campus) is legally required to spend whatever money it takes to inform people whose PII may have been exposed that their identities may be at risk. Even if your own social security number is found on your own assigned (compromised) computer, the campus is required to inform you.

There is a great tool that we have use of to discover and remediate PII. Identity Finder is installed on all faculty and staff computers on our campus. That software was recently updated, and now it’s even more sensitive to potential PII data than before. It is imperative that everyone regularly scan their systems to find what PII may be there, and then clean it. The software isn’t perfect – it will find data that are relatively meaningless and that represent false positives. Identity Finder can be trained through use to disregard those files that contain what you know for sure to be false PII. Let’s take a look…

First, go to your Windows button and select “All Programs.” There, you’ll find Identity Finder in the Identity Finder group of shortcuts. Select it.

If you’ve never created a profile for Identity finder before, the software will prompt you to create a password. This is important! You need this profile to train IDFinder not to find false positives. Did you create a profile before? Enter the password. If you can’t remember it, go here for instructions.

When the Identiy Finder Search Wizard appears, click the button labeled “Start Search Now.” You can start this in the morning, then allow it to work in the background all day while you perform other tasks on your system.

This is what the window looks like while the search is being performed:

Okay. The search is done. It’s time for you to do your part. The first time that you do a PII search, IDFinder may find a large quantity of files. In fact, because Identity Finder was recently upgraded, we’re certain that you’ll have more results than you may be used to. It’s okay. You can designate false positives so that the software no longer lists those files in subsequent searches. Look at the image that follows… I can see that the number on the right is obviously not PII by the context of the file. So, I put a check mark in the box next to the file (on the left), then go to the menu at the top and select “Ignore” -> “This Item Location.” I personally like to look down through the results, then put a checkmark next to ALL files that have false positives so that I can IGNORE them all at once.

What if it’s real PII? What if I look at the content of the file in the preview pane on the right and see that it’s a real social security number? There are two options. First, in some kinds of files like Microsoft Office Word documents, “Scrub” is an option. It cleans the PII information only out of the file and preserves the rest of the file to be used normally. Some files cannot be scrubbed, though. In these cases, the appropriate action to choose is “Shred.” This choice destroys the file with PII and makes a note in the log that it was dealt with in this manner. Using IDFinder to perform these actions is really important so that a record of how it was remediated is preserved.

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If you can’t remember your previous password, you can delete your profile and start over. This represents increased work for you – if you delete your profile, you lose the logs of files that you previously marked as false positives. The software will find those files again. Nonetheless, it’s important to use the profile for the next time, so if you can’t remember your password, follow these steps. When the password screen appears, click “Skip” and log in with a guest profile.

Go to your “Settings” button on the “Configuration” tab. Click “Settings.”

The Profile option in the Settings window is what you’re looking for. It’s the first in the list. Select “Profile,” then click the “Delete” button on the right, next to “Delete Profile.” Click through the prompts to finish the process, then close IDFinder. Launch the software again, and you’ll be prompted to create a new password for your new profile. Please try to remember this – it’s what allows you to train IDFinder.

This work may not be the best Friday fun, but it is of utmost importance. Thank you for taking the time to do it. As always, if you have any questions, comments, or concerns, we’d love to hear from you. Please contact us at the ITS Helpdesk at 717-749-6300, or helpdesk@ma.psu.edu.

How do I… Turn off auto-delete in Outlook?

Are you interested in making sure that you aren’t automatically deleting email messages in Outlook when you close the program?  Following are the steps that you must take to ensure that this option is turned off in Microsoft Outlook 2010.  The instructions will be similar for other versions.  If you have difficulty finding the correct options, please let us know.

Open Outlook and click on the “File” tab.  You’ll then click the “Options” button.

Click on the “Advanced” button in the “Options” window.

Make sure that the box next to the “Empty Deleted Items folder when exiting Outlook” is cleared of any checkmarks.

Once you click the “OK” button, you should be returned to your normal Outlook view.

If you have any questions or concerns regarding the saving of email messages, please do not hesitate to contact us.  We will do everything we can to assist you in this endeavor, including distributing basic instructions for common tasks.

Enjoy your Thursday!

How do I… use wireless networking on campus?

Our previous method of connecting to the wireless internet on campus is going to be going away. No longer will you be able to connect to the “Penn State” wireless connection and then use your VPN client to finalize an internet connection. The University is decommissioning this method as of July 1.

Many of you are already using the new solution.  Those of you who have University-issued laptops on our campus already have the tools available for this connection. We add the software and configuration to your laptop as part of the standard software deployment. When you see the message “Additonal information is needed to connect to PSU” in the bottom right-hand portion of your screen, click on that message. A window will appear to allow you to enter your PSU credentials. Use your PSU user name, your PSU online password (the one which you use for email and ANGEL), and then click the option to save credentials. This will allow your computer to connect to the PSU network every time it’s in range, and you should not have to enter your login information anymore.

If you’re using a personal device to connect to the wireless network, you’ll need to install and configure the network connection prior to logging into it. You can find information about that here: http://wireless.psu.edu/using.html.

We have instructions available for this configuration here in the department, and we will gladly give assistance to support use of this University-provided service.  Please do not hesitate to contact us regarding this process.

The Mont Alto ITS Helpdesk is easy to reach!
helpdesk@ma.psu.edu
717-749-6300

How do I… manage email effectively?

When it was widely adopted, electronic mail revolutionized how work was done. Other means of business communication have come and gone, but email remains a mainstay medium for reaching out and staying in touch.

A relevant question, though, is this:  is email providing you with the best methods of performing your communication-related tasks?  Is it possible that it’s wasting more time than it’s saving you?  Isaac O’Bannon, in his 2010 article “5 Tips for Improving Email Management,” claims that the very technologies that were introduced to increase efficiency have actually become distractions and impediments to productivity in many cases.

Email is meant to help manage communication.  Now you have to manage email to manage your communication.  How much managing do you want to do daily?  How can you best do that?  O’Bannon’s number three tip is to utilize foldering techniques.  Why does this practice matter?

Imagine for a moment that your inbox and your outbox folders are two drawers in your desk.  Every single message that you receive or send is filed in chronological order into these two drawers.  Before you know it, you could have thousands of messages to sift through in order to find one that you need. The time spent searching could be used in much more productive ways.

Now, imagine doing it this way:  you deal with incoming messages, then file them into folders in drawers in a logical fashion.  After sending messages you immediately file those, too.  Not only will you be able to more quickly access those messages later, you’ve also turned your email program into a task-management tool.  Your specific email folders are folders in the drawers in the desk in our analogy.  Your desktop becomes a space where only current messages are stored, until they’ve been addressed.  You’ve tidied your communication space, and you’ve given yourself a much cleaner visual of what you need to give attention.  Less time and effort can be spent every day on sorting through irrelevant old material.

Many people create email folders based on the person(s) with whom they’re communicating.  That works.  Personally, I tend away from that and toward folders that are specific to the subject matter of the messaging. For example, I have a folder that is dedicated to all the communications surrounding the renovations we do in our technology classrooms.  Every year, I lean heavily into that folder to re-connect with the appropriate vendors, remind myself of precedents that we’ve set, and double-check my work.  How you decide to organize is up to you.  Organizing away from Inbox and Outbox is key.

Here are some basic instructions for creating a folder system for some of the commonly-used email programs here at Mont Alto:

Outlook:

If using UCS

Open Outlook.  Right-click on the UCS folder on the left-hand side of your screen.  Left-click on “New folder” to select it from the drop-down menu.  Name the folder and click “OK.”  Now you can drag and drop messages from your inbox or outbox on top of that folder to move it there.

If not using UCS

Open Outlook.  Right-click on the Outlook folder on the left-hand side of your screen.  It may be called “Personal Folders” or it may just be called “Outlook.”  Left-click on “New folder” to select it from the drop-down menu.  Name the folder and click “OK.”  Now you can drag and drop messages from your inbox or outbox on top of that folder to move it there.

Webmail:

Log into Webmail through your web browser.  Click on the “manage folders” link on the left-hand side of your screen.  Enter a name for your new folder in the folder name field and click “create new folder.” Go to your inbox or outbox and place a check mark next to each message that you wish to move to this folder.  Select the new folder’s name in the “Move to” drop-down list at the top of the screen.  Click the “move” button.

UCS Online (Zimbra):

Log into UCS through your web browser.  Make sure that you’re looking at the email section, not calendar or address book, etc.  Look for a little folder icon with a bright green plus sign – you should find it to the right of the column heading titled “Folders” above your folder list.  Click on the little folder icon.  Give your folder a name and click “OK.”  Now you can drag and drop messages from your inbox or outbox on top of that folder to move it there.

If you’ve been using email for a while, the initial setting up of folders can seem like a formidable task. Take it step by step.  Once you have the hang of it, you can create subfolders, filters to shoot messages straight to certain folders when they hit your inbox, and much, much more.  Please don’t hesitate to contact us if you’d like more instructions or for information about email management best practices.

OBannon, I.,M. (2010). 5 tips for improving email management. CPA Practice Advisor, 20(4), 14-14.

Listservs and effectively reaching groups at Mont Alto Campus

“noun listserv,
an e-mail discussion group; an online mailing list.” (dictionary.com)

Do you know what email lists our campus manages to allow you to communicate with groups of people at once via email?  Are you aware that there is a separate list for staff and for faculty?  What is appropriate to send to a listserv, and what is not?

ANGEL is making it easier and easier than ever to reach very specific groups of people associated with certain courses, events, or efforts.  Not only do users have the ability to send messages within that interface, they also can tag those messages to be forwarded to regular email addresses associated with the ANGEL accounts.

Yet, ANGEL has limitations with regards who can be reached.  Sometimes, it is necessary to send a location- or demographic-specific message.  We accomplish this currently through use of listservs.  Our department has historically maintained many different listservs in order to best reach the intended recipients of different messages that must be sent.  We update several of these throughout the year in order to best ensure accuracy.  Some lists have been created for certain projects.  Others are used in a more universal communication.

Mont Alto’s IT Services is trying to determine how to move forward with certain lists.  We need your feedback!  We have generated a small survey at the link below that should allow you to give us direct feedback to assist us in providing the very best listserv services to you.  Answering the first question is required because we want to confirm that the survey is being completed by Mont Alto Campus users.

Click here to take survey to assess listserv usage

If you would like more information about what listservs we currently use, what lists may be created, or best practices when using listservs, please be sure to answer Question 10 with a “Yes.”  I’ll email you either to answer your questions, or to make arrangements to sit and have a discussion with you about them.

As always, it is a pleasure to offer you the best possible Information Technology Services.  Thank you for your time and your input.