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Flash Drive

Below are the most common flash drive issues. Please click on the one that best fits your symptoms.

I plugged in the flash drive and nothing happened. I received the error message “Flash drive not formatted correctly.”

Solution #1: Try using an appropriately formatted flash drive.

Flash drives must be formatted as FAT32 or HFS+ in order to be used with the One Button Studio. Other formats will not work. Note: SD cards with adapters and novelty flash drives do not work in many instances.

How to Reformat a Flash Drive on a Mac

Solution #2: Make sure that Volumes is selected upon launch of the OBS application.

It’s possible that this window may be behind the OBS application if it is in full screen. If you are not sure, Quit the OBS app, relaunch it, selct Volumes and then put the OBS app into full screen.

Admin only

Solution #3: Ensure that no additional volumes other than Macintosh HD are mounted to the system prior to plugging in a flash drive.

Some users have report errors with Boot Camp partitions or external drives attached to the OBS computer. Disconnect all drives not being used for recording.

Admin only

I plugged in the flash drive and nothing happened. I received the error message “Not enough space on flash drive.”

Solution: Make more space on the flash drive or use a larger flash drive.

This error will appear when there is less than 1 GB of free space on the flash drive. Users should use a flash drive that either a) has more than 1 GB free or is b) bigger than 500 MB in total size when working with the One Button Studio.

Nothing happens when the flash drive is plugged in.

Solution #1: Restart the One Button Studio computer.

Admin only

Solution #2: Ensure the flash drive isn’t defective.

Many flash drives that are given away on campus and off are very cheaply made. These drives have been noted to have up to a 20% failure rate when working with the One Button Studio. In these cases, another flash drive is recommended.

Solution #3: Check the connection with the USB hub.

Try plugging the drive directly into the OBS computer to test. This would indicate that the USB hub may have worn out connections, a bad USB connection or may have been unplugged from power.

Admin only

Solution #4: Reset the USB hub.

The USB hub is connected via USB cable to the Mac Mini, and some hubs also have an external power supply. Unplug the hub’s USB cable from the Mac Mini, and disconnect the power supply, if applicable. Wait 5 seconds, and plug the cables back in.

Admin only

Solution #5: Replace the USB hub.

There may be a bad connection between a user’s flash drive and the USB hub. This can occur due to wear on the hub after repeated uses. All One Button Studio installations should have back up hubs in reserve for replacement to solve this issue.

Admin only

I plugged in the flash drive and the lights turned on, but there is no video or a solid blue background on screen.

Solution #1: Check if camera or h.264 box is disconnected.

This is typically caused when the camera is turned off or has been unplugged from the h.264 box or if the One Button Studio computer loses connection to the h.264 box. Verify that the camera is turned on and plugged into the h.264 box. Then, verify that the h.264 box is turned on and plugged into the computer with a USB cable. Restart the computer.

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Solution #2: Check if h.264 box connection has been reset.

If the restart does not solve the issue, try this procedure:

  • Quit the One Button Studio application
  • Unplug everything from the h.264 box and then reconnect in the following order
    • Plug power into h.264 box
    • Wait 3 seconds
    • Plug HDMI cable from camera into h.264 box
    • Wait 3 seconds
    • Plug USB cable from OBS computer into h.264 box
    • Restart OBS app

Admin only

I plugged in the flash drive and the lights turned on, but there is only a solid white background on screen.

Solution: Remove USB flash drive.

Immediately after a complete system reboot, older Mac Minis with the OBS application may not recognize the video stream from the h.264 box the first time a drive is connected. Remove the flash drive, wait for the lights to turn off and then reconnect the drive.

There is no video on the flash drive.

Solution #1: Drive was removed too early. Recover video from Mac Mini.

In some instances, users may not wait to receive confirmation that they can remove their flash drive from the kiosk or there may be a bad connection between their flash drive and the USB hub.  When this occurs, a second copy of their recording is retained on the internal hard drive of the Mac Mini.  Check the Home > Movies directory for the timestamped file.

Admin only

Solution #2: Check the flash drive for defects.

Many flash drives that are given away on campus and off are very cheaply made. These drives have been noted to have up to a 20% failure rate when working with the One Button Studio. In these cases, another flash drive is recommended.

Solution #3: The Mac Mini is out of hard drive space. Delete files from the Movies directory.

On rare occasion, the Mac Mini will run out of space on its internal hard drive due to all user videos being saved in the Home > Movies directory in addition to on flash drives. When this occurs, recordings will not save to either flash drive or the Movies directory. To fix this, clear space by deleting the oldest to newest files in the Movies directory.

See the “I would like to collect usage statistics.” Topic

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Do you still need help after trying these solutions?

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