Why Organizations Don’t Learn

I came across the following article on my twitter feed:Why Organizations Don’t Learn. There are a few items that really resonated with me. The author tackles bias and how to handle the organization as a leader to avoid pitfalls.

According to the article there are 4 consequences of a bias toward success:

  1. Fear of failure
  2. A fixed mindset
  3. Over reliance toward past success
  4. Attribution bias

To me, the consequences of failure are the real sticking point. Without success, at some level, a venture will be short lived.

I really like the part that directs leaders in how to overcome the bias toward success:

  • Destigmatize failure
  • Embrace and teach a growth mindset
  • Consider potential when hiring and promoting
  • Use a data-driven approach to identify what caused success for failure

Next, there is the bias toward action, which means reaction. Here are the consequences of this bias:

  1. Exhaustion
  2. Lack of reflection

How do leaders help to overcome this bias:

  • Build breaks into the schedule
  • Take time just to think
  • Encourage reflection after doing

Now, the consequences for a bias toward fitting In are addressed:

  1. Believing we need to conform
  2. Failure to use one’s strengths

How to address bias toward fitting in:

  • Encourage people to cultivate their strengths
  • Increase awareness and engage workers
  • Model good behavior

Finally, there may be a bias toward experts with these consequences:

  1. An overly narrow view of expertise
  2. Inadequate front-line involvement

And how to address this bias in leadership:

  • Encourage workers to own problems that affect them
  • Give workers different types of experiences
  • Empower workers to use their experience

Great article by Francesca Gino and Bradley Staats. I look forward to applying these principles.

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