Penn State-specific guides
Starfish Fundamentals. Links to Knowledge Base articles about basic Starfish functions, like updating email preferences and creating appointment availability.
Providing Students Feedback. Links to Knowledge Base articles about how to use Starfish to provide feedback to students, particularly for early progress reporting.
Getting Started with Starfish for Academic Advising(pdf). A Penn State-specific hands-on training guide to the basic Starfish functions that will be used by academic advisers.
Responding to Warning Flags. A guide for advisers of students who receive warning flags during progress reports.
User guides provided by Starfish
Online Appointment Scheduling (pdf). This document provides detailed guidance on setting up office hours in Starfish, making appointments with students, and documenting outcomes. It is not specific to Penn State, but defines some key Starfish terminology.
Kiosk and Waiting Room Management (pdf). This document describes the main workflows associated with having students check in for scheduled appointments and walk-ins at a computer kiosk.
How to Document Attendance at Events (pdf). This document explains how to use the Event attendance feature in Starfish.
At least one representative from each college and campus attended a Starfish training session, and is the point person for Starfish training and user questions for their college or campus.