Support

Find support resources, documentation, and training.

Getting Started

The Penn State IT Knowledgebase contains articles that walk you through creating and managing a site and more.

How To

Begin by searching documentation for all things relating to WordPress and the services provided by CampusPress.

Training

Find self-paced resources or request training for your students.

Frequently Asked Questions

Here are some quick answers to common questions. For more WordPress-specific questions, please refer to CampusPress Documentation.

Can I upload themes and plugins to my site?

Short answer: You cannot upload themes or plugins to your website.

Themes
CamspusPress has a diverse collection of themes that you can browse in Appearance > Themes.

All available themes are also publicly visible at themes.campuspress.com.

Plugins
All plugins installed have been thoroughly tested and customized by CampusPress to ensure they are compatible and don’t cause problems. CampusPress has created and carefully curated a growing list of plugins that are pre-installed on all WordPress Multisite networks that they host. Plugins are chosen based on security, performance, reliability, and user-friendliness. Any plugin added to the network will be available to all websites on the network and not for just an individual website.

View a list of all plugins and activate plugins by going to Plugins > All in your dashboard.

How do I view my site stats?

Interested in how many people are reading your blog? Want to know what the most popular blog post you wrote is? You can do this in a few different ways:

On your statistics page you can easily find this and much more information, all from inside your dashboard under Dashboard > Statistics.

If you want to track your own statistics with Google Analytics, you can set up your account using Statistics + GTM > Google Analytics in the dashboard of your site.

You can also set up Jetpack’s site stats.

Why is my website not showing up in Google results?

First, check your website Privacy settings to make sure your site is set to be crawled by search engines. You will find this setting in your Dashboard > Settings > Reading > Site Visibility. Ensure the “Allow Search Engines to index this site” is checked. Make sure you do not have any of the Privacy options selected. Keep in mind that even if your settings are such that your site is publicly viewable, Google (and other search engines) still may not know that the site exists yet because no one on the public web is linking to it. To expedite the search indexing process you can submit your site to Google.

This guide covers tips for Search Engine Optimization, referred to as SEO for short. While you can control the basic privacy settings and the content for your site, you cannot control when your site will get picked up by search engines or how they will rank your site. Those processes are handled by each search engine, and they are always changing. Also keep in mind that there is an entire industry for SEO analysts, content writers, and marketing specialists. Content is 99.9% the key to good SEO.

Can I request a psu.edu domain for my site?

If your site is an official Penn State website, please request the domain for your specified website by contacting support.

Can I change the URL of my site?

As in from sites.psu.edu/currentname to sites.psu.edu/somethingdifferent)

As in from sites.psu.edu/currentname to sites.psu.edu/somethingdifferent)
Once you have created a site and chosen a URL (e.g. sites.psu.edu/currentname), you cannot directly change/edit it to a different URL (e.g. sites.psu.edu/somethingdifferent). You can create a new website with your preferred website address.

Different from requesting a psu.edu mapped domain.

How do I clone my site to a new URL?

CampusPress team can clone your current site to a new URL. Simply submit a https://campuspress.com/docs/support-ticket/”>support request.

How do I make a site private?

Site privacy controls who can and can’t view your blog and if it should be crawled by search engines. You change privacy in Settings > Reading.

Reference: Change site privacy

Can I export my site after I graduate or leave the University?

It is recommended to create an export of your website before losing access to your Penn State Access Account. How soon and which services expire when you leave Penn State varies depending on your role as detailed in What Happens to My Penn State Account When I Leave?.

WordPress enables you to export your entire website or any portion of it. You might need to do this if you are leaving the university, decide to move your WordPress website to a different host, or just want to have a backup.

The Advanced WordPress Importer in Tools > Import allows you to easily export all posts, pages, comments, custom fields, categories, and tags to another WordPress powered site. The Bulk Media Downloader plugin allows you to select, zip and download multiple media files from your media library at the same time. The Customizer Export/Import plugin allows you to export customizer settings so you can perfect the look of a theme on a site then export and reuse your theme presets on other sites. The Widget Importer & Exporter plugin makes it easy to copy widgets from a site to a new site.

Sites Support is here to help

Support

CampusPress provides 24/7 technical support for WordPress, including technical issues and themes/plugins. Use the Support Form on CampusPress’s website or email contact@campuspress.com. This will start a support ticket with CampusPress.

Related: How To Get Your Support Issues Resolved Faster.

Domain Request

Domain names ending in psu.edu are limited to those representing an official University-wide service. Please contact the Penn State IT Service Desk for a domain request.