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Contact Arts IT

Primary Support
Phone: 814.865.HELP (4357)
Email: ITServiceDesk@psu.edu
IT support site: help.psu.edu

Arts IT site: aait.psu.edu

Key Tech Resources

Connect to Tech: connecttotech.psu.edu
Keep Learning: keeplearning.psu.edu
Keep Teaching: keepteaching.psu.edu
WebLabs: weblabs.psu.edu
WebApps: webapps.psu.edu
Tech Tutors: techtutors.psu.edu
Penn State GO app: mobile.psu.edu

Technology resources to aid in the transition to a hybrid learning environment.


Student Loaner Program

The Penn State Technology Loaner program for both summer and fall 2020 offers enrolled learners who are struggling with access to technology the opportunity to borrow equipment such as laptops and mobile hotspots. This program is open to all students at any Penn State campus location.

  • If they have sufficient cell coverage in their area, they can use their phones as a hotspot. Additional information about provider rates can be found on the Keep Learning website.
  • If they do not have access to a computer and/or reliable broadband from their location and have exhausted all other resources, they can log in to the IT service portal and fill out the Penn State Mobile Technology Request Form to formalize their request.
  • Please note: Due to the prohibitive costs, international customs regulations, export controls, security concerns, and the potential that these may impact both the delivery and the return of equipment, we are unable to ship equipment internationally.

Faculty and Staff Technology Needs

  • For general technology needs, such as laptops, iPads, headphones, or monitors, faculty and staff should work with Arts IT to fulfill your requests.
  • Please note: The supply of iPads within the University’s Instructor Loaner Program has been exhausted. Faculty who filled out the Classroom Technology Survey have been directed to complete the Mobile Technology Request Form. If you need device to enable drawing in the classroom, please contact Arts IT for device suggestions.

Classroom Technologies

Classrooms across the University are being configured to support both in-person and online teaching environments. The University is working through external supply chain constraints to provide cameras, microphones, and other technologies to enable Zoom-based instruction in classrooms and learning spaces. With the help of Penn State TLT, minimum Zoom viability has beed achieved in all general purpose classrooms for the start of the Fall semester.


Virtual Computer Labs

Students and faculty can access University computer lab software remotely via WebLabs. Additionally, web applications are also available via WebApps.

Reminder: Adobe CC Licenses to be Suspended Dec. 17, 2023

Authorized Penn State email sent December 11, 2023, on behalf of Software at Penn State regarding upcoming Adobe CC license suspension and re-licensing steps. Dear Penn State Adobe Creative Cloud license holder, To maintain compliance with Penn State's contract...

Important: Adobe CC Access Changes + Microsoft Teams Phone Transition

Timely updates for all employees regarding upcoming Adobe CC re-licensing and the transition to MS Teams for phone calling. Late-December '23: Adobe Creative Cloud Access to Change Access to Adobe Creative Cloud will change in late December to provide no-cost software...

Active Security Threat: Wallpaper/Screensaver Downloads

Wallpaper/Screensaver downloads have led to Penn State device compromises. The Office of Information Security has detected several users whose computers were compromised when they downloaded wallpapers/screensavers from the internet. The users were logged in as...

Remove/Update Box Hyperlinks ASAP :: 04 March 2022

Hyperlinks to Box files will no longer work after Spring Break. The Box migration project team will be using a variety of communication channels over the next six weeks to encourage faculty to update course file links to OneDrive, SharePoint, or other. This applies to...

International Travel with Mobile Devices :: Updated 03/10/22

As travel abroad resumes, and with concurrent heightened geopolitical tensions, please be mindful that the University has guidelines pertaining to taking University-owned mobile devices on international trips. Employees traveling internationally should plan for IT to...

Penn State Login Changes – Effective 07 July 2021

Beginning July 7, Penn State Account holders will log in to secure University online applications such as Canvas, LionPATH, and Workday through a new Penn State sign-in screen. Please note: the Penn State Sign-In page now requires entering the username followed by...

Penn State Identity Management Process Updates

Penn State is updating its identity data management process to give students, faculty, and staff more identity options and make it easier for those affiliated with the University to manage their personal information in one,...

Action Required: Replace AnyConnect VPN (before 19 June)

Action Required: Replace Cisco AnyConnect VPN before 19 June Penn State IT will decommission the Cisco AnyConnect VPN as of June 19, 2021; all University users must transition to the new GlobalProtect VPN as soon as possible in order to connect to secured University...

ALERT: Box Migration

[UPDATED: 29 Apr 2021] ALERT: Box Migration Update The Box to OneDrive migration for the College of Arts and Architecture will begin on MAY 3, not May 10, as previously communicated. PLEASE READ ENTIRE TEXT BELOW FOR IMPORTANT INFORMATION. If you have fewer than...

Box Migration & Retirement

[02 Dec 2020 – Source: storage.psu.edu] Box Migration and Retirement Migration of the University’s Box data began in October 2020, and Box cloud storage will be retired at Penn State in September 2021. Student, faculty, and staff files will be migrated to Microsoft...

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University Park, PA 16802

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