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Contact Arts IT

Primary Support
Phone: 814.865.HELP (4357)
Email: ITServiceDesk@psu.edu
IT support site: help.psu.edu

Arts IT site: aait.psu.edu

Key Tech Resources

Connect to Tech: connecttotech.psu.edu
Keep Learning: keeplearning.psu.edu
Keep Teaching: keepteaching.psu.edu
WebLabs: weblabs.psu.edu
WebApps: webapps.psu.edu
Tech Tutors: techtutors.psu.edu
Penn State GO app: mobile.psu.edu

As we prepare for the many challenges of fall, we want to share with you some technology resources to aid in the transition to a hybrid learning environment.


Student Loaner Program

The Penn State Technology Loaner program for both summer and fall 2020 offers enrolled learners who are struggling with access to technology the opportunity to borrow equipment such as laptops and mobile hotspots. This program is open to all students at any Penn State campus location.

  • If they have sufficient cell coverage in their area, they can use their phones as a hotspot. Additional information about provider rates can be found on the Keep Learning website.
  • If they do not have access to a computer and/or reliable broadband from their location and have exhausted all other resources, they can log in to the IT service portal and fill out the Penn State Mobile Technology Request Form to formalize their request.
  • Please note: Due to the prohibitive costs, international customs regulations, export controls, security concerns, and the potential that these may impact both the delivery and the return of equipment, we are unable to ship equipment internationally.

Faculty and Staff Technology Needs

  • For general technology needs, such as laptops, iPads, headphones, or monitors, faculty and staff should work with Arts IT to fulfill your requests.
  • Please note: The supply of iPads within the University’s Instructor Loaner Program has been exhausted. Faculty who filled out the Classroom Technology Survey have been directed to complete the Mobile Technology Request Form. If you need device to enable drawing in the classroom, please contact Arts IT for device suggestions.

Classroom Technologies

Classrooms across the University are being configured to support both in-person and online teaching environments. The University is working through external supply chain constraints to provide cameras, microphones, and other technologies to enable Zoom-based instruction in classrooms and learning spaces. With the help of Penn State TLT, minimum Zoom viability has beed achieved in all general purpose classrooms for the start of the Fall semester.


Virtual Computer Labs

Students and faculty can access University computer lab software remotely via WebLabs. Additionally, web applications are also available via WebApps.

Wikispaces Update

[24 Aug 2020 – From College IT Leadership. Author: Bill Wrobleski] What's the current state of Wikispaces? Not good. In its current form, Wikispaces is unsustainable in the long run. It runs on a 2014 version of software that due to its level of customization and...

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