Are your audio and video out of sync when you record in Zoom? If the following suggestions don’t resolve your problem, we recommend using a method other than Zoom to record your video because we cannot accept videos with lag.
Lagging and freezing usually indicate a problem with your internet connection.
Solution 1: Change the connection
On a mobile device, move to an area with a better connection to see if this helps. On PCs, stick with a wired Ethernet connection, if possible. Otherwise, get close to the local router and use the 5GHz connection — it’s faster and (typically) less congested.
Solution 2: Check the connection speed
Aim for the right internet speeds for a successful video chat. When talking with multiple people in a team setting, you want the download speed around 1Mbps and the upload speed around 800Kbps. You can always check your current speeds with a quick internet speed test. If the speeds are undesirable, repeat Solution 1.
Solution 3: Adjust Zoom settings
Try unchecking the Enable HD and Touch Up My Appearance options on the Video panel in Settings. This will decrease the amount of bandwidth your video connection requires (and the overhead on your system’s hardware) and can help fix problems with lag.