Peter Jaskiewicz

I bet you or someone you know used Amazon over the years. The online shopping website has helped consumers purchase essential materials such as books, equipment, medicine, and so on. However, recent events might cause shoppers to panic.

Earlier this month, Amazon founder Jeff Bezos announced he would step down as chief executive of Amazon, leaving the helm of the company he founded 27 years ago. He will be replaced by Andy Jassy, who served as the CEO of Amazon Web Services (AWS).

I know some of you have concerns about this surprising decision, but I assure you it will be alright. There is nothing to worry about. Amazon is not going anywhere.

Amazon is devoted to supporting its customers. And the company’s ability as one of the few to survive the ongoing pandemic is proof of that. At the height of the crisis, Amazon became the default retailer and an essential service for many consumers thanks to its seemingly endless selection and drive to deliver convenience and low prices. Shoppers turned to Amazon to get hand sanitizer, face masks, disinfectants, office supplies, and fitness gear. Between February and March, toilet paper sales jumped 186%, while cough and cold medicine sales surged 862% year over year.

Plus, Amazon kept on hiring while the country dealt with a surge in unemployment. Between March and mid-April, more than 175,000 joined Amazon’s warehouse and delivery workers to fulfill customer orders. By June 30, 36,400 people joined Amazon, bringing the total headcount to 876,800 people overall for a 34% increase year over year.

The biggest factor in Amazon’s success is the Amazon Effect, a term describing the company’s success. Generally, it refers to the difficulty that stores, particularly brick-and-mortar outlets, face when competing with Amazon. The online retailer’s vast selection, fast shipping, free returns, low prices, and “Prime” subscription service provide high customer expectations. And since stores have had to close due to the pandemic, the retailer is more convenient to use in quarantine rather than going to stores in-person. Overall, Amazon has the skills needed to support the masses in these times.

Jeff Bezos may be leaving his position, but his company has proven its usefulness to the world. The decision may have its critics, but Amazon will not change. It will still serve its consumers, one delivery at a time. So do not worry. The online retailer is here for you, no matter what you need.