Commonly Used Canned Response Templates

by | Feb 11, 2016 | Week 1

Lesson 9: Working with Students in the WDadvising General Email Account 123456789 Current Page:  8 / 9  The most commonly used canned responses can be found here. View other advising templates here. Download Soft Transfer Templates   Warm Transfer to Academic Adviser...

Common Referrals

by | Feb 11, 2016 | Week 1

Lesson 9: Working with Students in the WDadvising General Email Account 123456789 Current Page:  7 / 9  Academic Programs – if a graduate student or a student in a major that we don’t advise emails us, pull up the Program Matrix and give them the number and email, and...

Composing Student-Centered Emails

by | Feb 11, 2016 | Week 1

Lesson 9: Working with Students in the WDadvising General Email Account 123456789 Current Page:  6 / 9  When you first start replying to students in the wdadvising advising emails, your mentor or another experienced adviser will review them before sending.  Once your...

GO-TO Resources for Managing WDAdvising Cases

by | Feb 11, 2016 | Week 1

Lesson 9: Working with Students in the WDadvising General Email Account 123456789 Current Page:  5 / 9  Fellow Advisers We don’t know everything as advisers, but we should know how to obtain the answer for the student or assist the student with finding the answer...

Common Workflows

by | Feb 11, 2016 | Week 1

Lesson 9: Working with Students in the WDadvising General Email Account 123456789 Current Page:  4 / 9  Former Students returning to Penn State (Reenrollment/Academic Renewal/DUSC Reentry) Identify the student’s intended program: If a student sends an e-mail to...

Nuts and Bolts

by | Feb 11, 2016 | Week 1

Lesson 9: Working with Students in the WDadvising General Email Account 123456789 Current Page:  3 / 9  How to Access the Account To access the wdadvising account, visit ucs.psu.edu and log in using your Penn State Access Account information.  Once you have logged in,...