In the “10 communication secrets” article, many of the “secrets” are intertwined. I was especially struck with #3 (Get Specific), a trait which I have always valued in communicators – it makes it so much easier for me to know exactly where people stand on issues, what their expectations are, and what they actually want. Of course, as the article references, this is required from all parties to be successful – I’ve been in situation where I, or others, are really trying to be specific and concrete, and the other part[ies] insist on holding back (perhaps ambiguity is safer) or being taken aback by candor / refusing to return that same energy. Ideally, though, being straightforward empowers others to do the same.
Alejandro,
The “get specific” part really resonated with me too. I think you’re absolutely right, that people find safety in ambiguity. It is very destructive and in my opinion it leaves people feeling like they can’t be trusted with the truth, which really hurts engagement.