Job Classification / Job Description Job # 10220814
Job Title: Field Service Trainee Effective Date: August 2014
Worker
Category: Regular, Full Time Employee Revision Date: May 2020
Job Range: Grade 7 Bonus Eligibility: Field Service
FLSA Status: Non-exempt Approved by: Mercurio
Summary:
The Field Service Trainee (FST) works for up to six months with senior engineers to master field service responsibilities and acquire KHS product knowledge. The Field Service trainee performs on-site installation, startup, troubleshooting and repair of KHS USA beverage and food processing, filling and packaging equipment.
Reports To: Director of Field Service, Regional Service Manager or Designee
Essential Duties and Responsibilities (Other duties may be assigned.):
· Performs assembly operations on mechanical components and electrical panels; installation of electrical machine wiring and electronic controls.
· Effectively uses hand tools.
· Studies and interprets schematics and drawings.
· Receives trip assignment from inside schedulers; makes travel arrangements to arrive on time according to customer requirements.
· Interviews customer to determine machine problems; performs basic troubleshooting on machine functioning; verifies where problem is located.
· Interfaces with Engineering, Production and Project Management to solve technical problems or project issues.
· Works under the direction of senior technicians to start-up new machines, checks power system and wiring; observes lockout tag out process to check machine components functionality; establishes that product is moving through properly; communicates with internal staff to solve technical problems or project issues.
· Prepares concise, accurate, professional and timely Equipment Acceptance Reports, Service Work Reports, Expense Reports and other support documentation for customer visits; communicates with internal staff to report on service activities; completes and submits reports within 3 weeks after the end of a job.
· Provides management with timely verbal and/or written communications regarding immediate needs of parts, documentation, other potential issues on site.
· Follows KHS USA, Inc. administration, workplace, and safety policies, procedures and practices; understands and follows customer’s rules for safety, security or other policies.
· Wears appropriate uniform, maintains professional appearance, conduct, attitude and positively promotes KHS USA to all customers.
Assists with Service functions and activities as requested by management; provides support for manufacturing as needed; may be assigned to technical support hot line
Supervisory Responsibilities: This position has no supervisory responsibilities.
Competencies Required: To perform the job successfully, an individual should demonstrate the following competencies:
Demonstrated ability to use hand tools and work with machinery. Willingness to develop skills and knowledge as a technician; a commitment to satisfactorily complete training. The ability to listen and follow instructions and ask for help when necessary; A willingness to undertake employment in chosen field. The desire to make a positive contribution in the workplace. Potential ability to troubleshoot and repair equipment problems. Ability to read mechanical and pneumatic drawings. Ability to perform several tasks concurrently with ease and professionalism under pressure with aggressive time schedules; Strive to provide complete customer satisfaction. Ability to communicate well with internal and external customers. Able to complete a billable customer visit within the time frame defined by KHS product specific training plan. Ability to follow all Company policies and procedures.
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyses information skilfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments; Keeps emotions under control; Maintains confidentiality; Remains open to others’ ideas and tries new thing.
Communication – Must be able to communicate via e-mail professionally.
Cost Consciousness – Contributes to profits and revenue; Conserves organizational resources.
Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works to meet schedule timeframe.
Professionalism – Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Reports accidents within 24 hours; Uses equipment and materials properly.
Adaptability – Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Works with scheduling and service management to cope with organizational or last-minute travel schedule changes.
Attendance/Punctuality – Is consistently at work and on time; Arrives at meetings and appointments on time.
Dependability – Follows instructions, responds to management direction; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Mathematical Skills – Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Computer Skills and Abilities – Proficiency to complete job tasks with MS Office applications including Excel, Word, Powerpoint and Outlook.
Education and/or Experience Requirements:
Associate’s Degree in electronics or professional certificate in industrial trades or technical discipline; higher level PLC coursework completed. One year electrical or mechanical maintenance experience or equivalent combination of education and experience.
Other Qualifications:
Ability to travel up to 90% domestically and internationally as needed using a variety of forms of public transportation. Provide his or her own hand tools. Must be on call, in case of emergency, to travel or provide occasional telephone assistance to customers after standard work hours and on weekends. Must be able to work in a high production environment under stress and demanding circumstances. Must have a valid driver’s license and passport. Must be able to rent a hired vehicle.
Language Skills:
Ability to understand and communicate technical issues effectively with international personnel. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. The team needs some members to be bi-lingual, particularly Spanish-speaking.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work environment consists of typical packaging production conditions. The employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions and risk of electrical shock. The noise level in the work environment is usually loud. The use of safety glasses, hair covering, ear protection, hard hat and leather shoes may be required.
Computer Skills and Abilities:
Mastery of MS Office applications including Excel, Word, and Outlook and remote internet applications.
Attached is the job description for our Field Service Trainee role. Interested students can apply to any of our open positions via the link below.
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=af34148f-879b-4457-9ae9-42deb9d6e17a&ccId=19000101_000001&type=JS&lang=en_US
