Good Evening Everyone!
Lesson 7 – We are moving along this semester!
This week I wanted to share what we discussed about communication this week! We have focused on Tuckman’s theories which I believe apply to mostly any team or group. These are certainly the stages that teams go through on their way to performing and success (1977). In fact, I believe it is a great foundation to follow in understanding emotions and communication when working in teams. Reading Tuckman’s (1965) developmental stages, proves the obstacles that individuals display on a daily basis when working with teams. Whether it be work, school or play; it appears that we follow this same pattern on Forming, Storming, Norming, Performing and even at times Adjourning.
Another point that I absolutely related to was our second essay topic regarding a study on emails, egocentrism and miscommunication. The results of the studies were not too surprising to me but the fact that we as humans are quick to judge others and not ourselves in the same manner, is a pattern that has been continuous throughout history. It appears that with this mindset, unfortunately, we set up destruction in our relationship and communication with others.
The points of fundamental attribution error and the actor-observer difference both interact with communication behavior. The fundamental attribution error, per Schneider et al., states that we underestimate the influence of external and situational factors when judging the behavior of others but overestimate these factors when viewing our personal behaviors (2012).
Likewise, the actor-observer difference is a bias where we see ourselves as being influenced by external factors but when viewing others, we seem to believe they are being influenced by their own personal factors instead (Schneider et al., 2012, pg. 224).
Why are humans so quick to critique others but not themselves? I suppose it is easier to point out the flaws of others but more hurtful to point out those of ourselves. Perhaps because we may not have to deal directly with the faults of others, making it easier on ourselves to critique them. We need to realize though, we are all human and have faults.
A part of effective communication whether via email, text or social media, is not just thinking of our self and our feelings, but also taking the listener and receiver into consideration. Of course, no system is perfect but try to be sure that what your encoding, is decoded properly. How will the person on the receiving end interpret you message, words and view?
Thank you everyone 🙂
Schneider, F. W., Gruman, J. A. & Coutts, L. M. (2012). Applied Social Psychology. 2nd ed. Thousand Oaks, CA SAGE Productions, Inc.
Tuckman, B. (1965). Developmental sequence in small groups. Psychological Bulletin, 63 (6). 384–399. doi:10.1037/h0022100
Tuckman, B. & Jensen, M.A. (1977). Stages of Small-Group Development Revisited. Group Organization Management, 2. 419-427