Overview
Almost every user of a computer or smartphone has faced a dilemma: crashes. Suddenly and for no discernable reason, a piece of technology can crash and not function properly. This has become increasingly prevalent (and even more frustrating) with the introduction and advancement of smartphones. Naturally, a motive for analytics has been created. Crash Analytics uses data that is generated from Crash Reporting to make inferences and draw conclusions about how, or why crashes occurred. Analytics can be used as a resource to stop the same types of crashes from occurring. Crash Reporting is an application that provides details in crashes and alerts its users that a crash has occurred. Its data also includes archived records of previous crashes, including the type of crash that incurred and what applications were affected. This allows for its users to understand what is going wrong with their application and will provide insight into possible solutions or fixes to the crash. Bugsnag is popular tool that can meet any companies Crash Reporting and Crash Analytics needs. Another tool that is downloadable for free is Crashlytics.
Why is it Useful?
Without proper guidance, an enormous amount of time can be spent on finding the root cause of a crash and then developing a solution. It is almost like finding a needle in a haystack. Also, without proper reporting and analytics, the same type of crash can plague an application. Therefore, developers would have to make the same solutions multiple times rather than fixing the issue at hand when it primarily occurs.
Common Issues
Applications that are created and coded perfectly will never crash. However, no application or software is ever originally created perfect. Also, they must be constantly updated to be compatible with other applications or software. The first reason why an application would crash would be errors in its original construction. Upon millions of lines of code, there are bound to be human errors within some. These errors in code may lead to an application crash if certain situations are met. To avoid these errors, multiple rounds of testing before release is crucial.
Another issue that may cause an application to crash are discrepancies in Wi-Fi. There can be issues and possible crashes when an application is being used on a unreliable and spotty network For example, if a user is accessing an application with only a 3G connection, they are going to have a much harder time than a user with lightning-fast Wi-FI connection. AN application needs to be designed and prepared for variable connections.
An application may also crash if it acceptable by a variety of devices or operating systems. Individual operating systems require different memory power to function. Also, if an application is available for more than one device, it needs to be tested thoroughly for each device as there can be vast discrepancies (especially between IOS and Android).
The last major issue that can plague an application and cause it to crash are updates. Application’s inherent need to be constantly updated can create problems for developers. In order to continue to be compatible with other applications, increase user experience, or just general bug fixes, an application needs to be updated. This involves editing the code and making additions. With every new addition, the application needs to be thoroughly tested again as unique issues may arise.
Tools
Many applications and tools have been created to develop Crash reporting and Crash Analytics. In this article, I will discuss two popular tools that are used.
Bugsnag: Bugsnag utilizes intelligent crash grouping, allowing its users to prioritize crashes and quickly identify the root causes of bugs. Bugsnag uses advanced analytics to categorize and group crashes, allowing you to comprehend errors by root. It also utilizes filters to give its users more control of the type of data you’d like to see.
Crashyltics: A free-to use crash reporting and analytics application. It has been named the number one SDK on IOS and Android.
2017 Statistics
For a long time, IOS devices were considered much more crash-resilient than their Android counter-parts. Although IOS devices still outperform Android devices, their applications are more susceptible to crashing. According to a study conducted by Blancco, new statistical data from 2017 is showing that IOS devices are now more likely to crash than Android devices. The crash application rate of iPhones in Q2 of 2017 was a high 54%; Android’s crash rate is only 10% in Q2 of 2017.
This increase in application crashes is most likely due to an increase in downloads for applications for IOS. In Q2 of 2017, both IOS and Android have reached 25 billion downloads of applications in their respective stores. That leaves plenty of opportunity for error. An alarming statistic for Apple is the increase in crashing rate from Q1 of 2017 to Q2 of 2017. The crash rate increased from 50% to 54%. If this trend continues, Apple will have a serious dilemma on their hands. Much of their profitability come from their Brand and it’s product’s consistent high performance. Increases in application crashes lead to frustration in user experience, perhaps pushing customers to competitor’s products. Android, however, has no problem. Their already-low crash rate decreased from 18% in Q1 2017 to a very low 10% crash rate in Q2 2017.
Apple has been extremely successful with its global branding of its products and has consistently had the highest-quality products. The increase in application crashes is concerning for Apple, who currently charges a premium for its products. At what point will Apple be forced to drop its prices due to increasing crash rates and decreasing consumer experience?
Conclusion
When considering any problem, it is critical to identify the cause and methods of relieving the issue. An issue such as an application crash is no different. A problem with an application could affect millions of users, therefore, solutions need to be made in a timely manner. If an application does not solve its issues quickly, its users may move on from it. Luckily, many Crash Reporting and Crash Analytics tools have been created to help application developers prevent these issues.
Bibliography
“IPhone’s high ‘failure rate’ gives Android the edge on reliability.” Cult of Mac, Cult of Mac, 1 Mar. 2017, www.cultofmac.com.
“Crash reporter.” Wikipedia, Wikimedia Foundation, 14 Dec. 2017, en.wikipedia.org.
Deveney, Kara. “The Top 5 Reasons Your Apps Are Crashing.” Information Security Buzz, ISBuzz News, 5 Sept. 2014, www.informationsecuritybuzz.com.
“Get powerful iOS crash reporting.” Bugsnag, Bugsnag Inc. , www.bugsnag.com.
“Crashlytics for Android – Fabric Summary.” Fabric, Fabric, fabric.io.
Bhalla, Ragini. “Results: Q2 2017 State of Mobile Device Performance & Health Report .” Blancco , Blancco Technology Group, 30 Nov. 2017, www.blancco.com.