Some unemployment applicants have said that ID.me’s facial recognition models fail to properly identify them (generally speaking, facial recognition technology is notoriously less accurate for women and people of color). And after their applications were put on hold because their identity couldn’t be verified, many should-be beneficiaries have had to wait days or weeks to reach an ID.me “trusted referee” who could confirm what the technology couldn’t.

Feathers, T. (2021, June 18). Facial recognition failures are locking people out of unemployment systems. Vice. https://www.vice.com/en/article/5dbywn/facial-recognition-failures-are-locking-people-out-of-unemployment-systems