Rest of World spoke to outsourced workers across different industries and regions, including call center operators in Manila, programmers in Lahore, and designers in Cairo. Many said they are already seeing generative AI change the demand for their work and the stability of their income. But while some brace for layoffs or diminishing commissions, others have embraced generative AI tools in an effort to keep ahead of the curve. If generative AI represents a tectonic shift in the way we work, offshore outsourced workers are at the fault lines.

Deck, A. (2023, July 11). The workers at the frontlines of the AI revolution. Rest of World. https://restofworld.org/2023/ai-revolution-outsourced-workers/