Part of what is so disturbing about the whole episode is how opaque it was. When Travelers flew a drone over my house, I never knew. When it decided I was too much of a risk, I had no way of knowing why or how. As more and more companies use more and more opaque forms of AI to decide the course of our lives, we’re all at risk. AI may give companies a quick way to save some money, but when these systems use our data to make decisions about our lives, we’re the ones who bear the risk. Maddening as dealing with a human insurance agent is, it’s clear that AI and surveillance are not the right replacements. And unless lawmakers take action, the situation will only get worse.

Cahn, A. F. (2024, August 7). Through the roof. Business Insider. https://www.businessinsider.com/homeowners-insurance-nightmare-cancellation-surveillance-drone-ai-future-2024-8