Obviously, a product, when designed, should work well for the consumer. However, if this is already assumed, some consumers may base their purchase or preference on the “look and feel” of the product. As an owner of a few Apple products, I’m guilty of this, myself.
Apple’s marketing strategy is that technology should be clean, quick, and simple. Even though I can build a computer myself with the same processing power and memory for half the price, being able to look at a crisp screen and have one wire (the power cable) in the back influences my decision.
Not that apple products don’t work well, I certainly think they do, but I’d argue that a lot of their customers buy it because they like the look and feel the most.
However, for consumer products, that may be precisely the point. Why wouldn’t I buy a product that makes me happy?
http://images.macnn.com/macnn/news/0709/ipodtouchreview/21-ipodtouch-home.jpg
Especially when it comes to consumer products, the look and feel of a product is especially important. For example, there’s a variety of products that can store my phone numbers, have a calendar, and play my music. The reason I like my iPod touch so much is because it’s simple-looking, clean, and shiny. Emotions are truly more powerful than anything else that people use to make decisions with.