I would like to reflect on business process architecture. It seems that most companies have forgot this is an important part of the business. We have become so accustomed to having software applications or systems dictate our processes, that it seems we have lost the art of creating our own.
In my EA 873 class we are focusing on Business Architecture, modeling and business process management. As part of our assignments is to research how companies are using business process architecture and how mature their process are. What I am finding is that company are not investing a lot of time and energy into this area. Most companies are leaving this up to the system or software vendors to dictate process. This seems to be a very backwards way of thinking in that how would the software and or vendor know how the business is run, let alone what processes makes sense and which do not.
In some cases the business process could be a competitive advantage or business differentiator. Take the Coke Company, if they were to give away their recipe, they would be out of business. Apply that same thinking to certain business process, if companies were to use the same process they may gain that same advantage. The company I work for is manufacturing company, we use a proprietary way of manufacturing with the Surface Mount technology (SMT) machines for building our Printed Circuit Boards (PCB). If this were to get out some of our additive benefits we provide to our customers would be lost and could cost us business.
That was just one example, but they are more such as payroll processes or HR onboarding processes. If we are constantly making up the process every time we do it, think of how inefficient that is.
Picture walking into a restaurant and ordering the steak with béarnaise sauce, chopped salad and mushroom risotto. Think now that every time the chef prepares the meal, she does not follow a process. She just randomly adds the spices, she randomly prepares/cooks the food. Now you have food that doesn’t taste the same and is ready at different times. How may times do you think you would return to that restaurant?