Technology gives people instant data at the touch of a screen, button, or keyboard. Millennials, as the Boomers take care to mention as much as possible, make great use of these technological advances, using them as crutches to aid in many areas of life, including with medicine. The medical field has experienced a multitude of changes as a result of this technological boom, and medical care as it was known a decade ago has significantly changed and morphed into something completely unrecognizable. First, millennials visit the doctors’ offices and clinics more than previous generations, but they are more inclined to visit retail health clinics like CVS or Walgreens for example over visiting their own primary care physician (PCP). The shift from PCPs to retail care is quite beneficial, due to the reduced cost and increased ease of the visits, but many problems are also associated with this millennial practice.First off, visits to a CVS or a Walgreens walk in clinic is extremely easy. These retail clinics remove the need to call the PCP and wait a few days or weeks for appointments—one can simply show up, get seen, and leave. In general, there has been a lifestyle change and people these days tend to be busier, always working or bouncing from one activity to the next, so retail clinics appear as an obvious time and effort saver. However, this approach does fragment health records because when patients visit different retail clinics alongside of their visits with their PCP, miscommunication is highly likely, as each healthcare provider requires different levels of information that the patient needs to provide and also use different forms and online data bases to store this information. This could also undermine the patient-physician relationship and could possibly complicate the oversight in treatment plans due to conflicting views and multiple sources of input. An article about the threats of retail clinics explains that, “physicians often take a negative view of retail clinics because of the lack of communication between retail clinics and primary care practices, citing a lack of cooperation or ‘unwillingness or inability on the part of convenience clinics to share medical information about patients with primary care providers’”(Warren, 2017). This can also create a sticky situation for the patient because they could feel awkward mentioning that they received care at a retail clinic due to the aversion from their PCP and could exclude something necessary to their treatment.
Additionally, an important aspect of retail clinics is the cost effectiveness of this approach. A 2013 study out of Harvard University found that retail clinic utilization is tied to lower total costs of care. The study compared insurance claims for patients who received care at retail clinics versus those who did not and found that those who used retail clinics experience lower costs of care by $262 (Sussman, 2013). In today’s society, people are very motivated to search for good deals, and saving money on cheaper medical expenses is very appealing. Although these cost factors are important to consider, but it is also important to note the lack of personal connection with the health care professionals in retail clinics. When visiting these clinics, patients usually do not have a choice in what doctor they will be seen by. In PCPs on the other hand, it is not unusual for a patient to have seen the same doctor for many years, creating a safe environment for beneficial conversations about medical problems that the patient may be sensitive to. A trusting and comfortable environment is ideal when concerning medical care, so it is important to weigh all the options before choosing between a fast and inexpensive retail clinic, or a personal and thorough PCP.Without the boom in technology, retail clinics would not be in existence in today’s society. Overall, they have transformed the medical field in terms of how patients are treated. There are many conflicting opinions in terms of the benefits and drawbacks of this system in comparison to PCPs, and it is important for consumers and patients to thoroughly understand the different sides to make their own decision on healthcare method that fits their own lifestyle and supports their views.
References
Heath, Sara. “What Are the Pros and Cons of Retail, Urgent Care Clinics?” Patient Engagement HIT, 25 June 2019, patientengagementhit.com/news/what-are-the-pros-and-cons-of-retail-urgent-care-clinics.
Rege, Alyssa. “These Are the 8 Most Disruptive Issues in Healthcare: Presidential Healthcare Policy and the Rise of Health IT like Artificial Intelligence and Precision Medicine Will All Have a Significant Effect on How Healthcare Is Delivered in the U.S.” Becker’s Hospital Review, 18 June 2018, www.beckershospitalreview.com/hospital-management-administration/these-are-the-8-most-disruptive-issues-in-healthcare.html.
Sussman, Andrew L. et al. “Retail clinic utilization associated with lower total cost of care.” The American journal of managed care 19 4 (2013): e148-57 .
Warren, Amanda. “Five Reasons Why Retail Clinics Are a ‘Game-Changing’ Threat to Traditional Healthcare Providers That Could Strain Clinical Laboratories and Pathologists.” Dark Daily, 2 Oct. 2017, www.darkdaily.com/five-reasons-why-retail-clinics-are-a-game-changing-threat-to-traditional-healthcare-providers-that-could-strain-clinical-laboratories-and-pathologists-1002/.