As the techonology develops rapidly nowadays, more and more people prefer to purchase things online. Online shopping is undoubtedly a very convenient way for consumers for they don’t need to be in the mall physically and still could buy what they want.
According to the latest statistics shown that, in the U.S., more and more teenagers choose to shop online. You can see that the trend of online shopping is getting higher year by year. Online shopping is also a low-cost choice for many retailers to hire less employees so that they could earn more money. Many groceries stores now choose not only to own physical stores, opening an online store becomes a popular option. Read more
I am definitely crazy about shopping online because it really saves me time, and it has the delivery service so that I don’t have to carry those heavy bags home. Also, when there is a festival such as Thanks-giving, I don’t need to go to crowed and crazy stores like this:
There are also disadvantages of online shopping. For one, we must be very careful with our personal information, such as the passwords and debit card number. Also, we might receive an inferior product. What’s more, it is difficult to return the purchased items.
Online shopping is not as simple and straightforward as it seems to be. It requires a great deal of information technology to keep the business running. For example, whenever you encounter a problem, you might go to the ‘automated help desk’ for help, and it could answer your questions by retrieving the key words in your sentences, and it takes those key words to the background system that contains complete instructions for every possible question a consumer might ask. Matching the key words and the proper solutions, the automated customer service then reply to your question. There are many other information techonogies used in online shopping. Here is a BBC news introducing online shopping behind the scene: read more.
With both advantages and disadvantages, shopping online is becoming a part of our daily life. What’s your opinion of shopping online- do you think it is a good thing or a hidden trouble? And how do you know the information technology used behind the scene?