During these days, Google Incorporated the “Smart Reply” technology on its chatting application Hangouts Chat. For those who never heard about this app, Hangouts Chat is “an intelligent and secure communications tool, built for teams.” which defined by Google Play, Google’s online app shop.
As most users are able to recognize, Google is clearly planning to implement its AI-assisted writing and text prediction technology across all of its tools and services. I think most of the Gmail users already experience that. Firstly, at the end of every email you got, there will be three options for quick response which you can choose. Also, on the half way of your writing, Gmail will show some light-grey color words inside the editing area to guess whether those are words you would like. Thus, after Gmail which was enriched with these features, “Smart Reply” will also be implemented on the Hangouts Chat.
“Smart Reply” is a system that utilizes machine learning methods. Its function as proposing three possible replies to a received message, and allowing the user to simply click on the one they treat as the most appropriate. For the benefits, it will save users’ time like the Gmail system will try to finish phrases and sentences for Gmail users. And they benefit should also be found on Hangouts too.
However, Smart Reply doesn’t always offer the best possible suggestions. Since all answers are expected from machine-learning AIs, and AIs don’t understand people’s emotion, so Smart Reply always can’t get the point and tone of a message. In Hangouts Chat, this may become even more evident, because there are too many special abbreviation and new words coming out every day. Thus, it will be interesting to see how the system copes with the added complexity of having fewer words to help it deduce what is going on.
Actually, service of Hangouts is going to end by 2020, but Google will not stop its step on putting AIs into its all service. Plus, Google has assured that Hangouts will still be available to users even if it is in the form of some other product.