The ITS transformation to the Service Management Program was completed on June 30th, 2016. Current program information is now on the Service Management Office website.
Please refer to http://smo.psu.edu for information and questions.
Please direct questions about the Change Management process to the ITS Process Manager listed below.Project implementation information (schedules, milestones, action items, training, etc. can be found on the Change Management Implementation page)
What is it?
Change management focuses on the planning and approval of upcoming changes to University services, taking into consideration the various stages in the life of a service. This carefully planned approach to change helps Penn State understand and minimize the risk of change to the service environment.
Documentation
Process owner, process manager, and subunit process liaisons
Penn State Process Owner: John Lathrop (jwl178@psu.edu)
ITS Process Managers (operations):
- Bill Welch (wwi@psu.edu)
- Tim Arnold (tma122@psu.edu), Alternate
ITS Subunit Liaisons:
- AIS: Matt Heller (mrh196@psu.edu)
- Data Centers: Mark Campbell (mcc171@psu.edu)
- IdS: Andrea Harrington (avh3@psu.edu)
- SaS: Tim Arnold (tma122@psu.edu)
- OIS**: Jason Holmes (jwh128@psu.edu)
- TLT: Justin Elliot (jde6@psu.edu)
- TNS: Travis Lunglhofer (tal114@psu.edu)
- Office of the Vice Provost: Jennifer Kerr (jdc4@psu.edu)
**NOTE: SOS is now OIS and is in transition. Chris Ritzko is OIS Unit Coordinator.