The ITS transformation to the Service Management Program was completed on June 30th, 2016. Current program information is now on the Service Management Office website.
Please refer to http://smo.psu.edu for information and questions.
Please direct questions about the Service Catalog Management process to the ITS Process Manager listed below.
Project implementation information (schedules, milestones, action items, training, etc. can be found on the Service Catalog Implementation page
What is it?
Service catalog management focuses on providing and maintaining a database containing information about all live Penn State services, including those services that are ready to start operation. This database, called the service catalog, contains information about two types of services: customer-facing and supporting.
Documentation
Process owner, process manager, and subunit process liaisons
Penn State IT Process Owner: Steve Strickler (srs8@psu.edu)
ITS Process Manager (implementation): Derek Gittler (dcg163@psu.edu)
ITS Subunit Liaisons:
- AIS: TBD
- DC: Hank Moeller
- IdS: Jimmy Brown
- SaS: Kurt Baker
- OIS**: Damien Futrick
- TLT: Derek Gittler
- TNS: Mark Katsouros
- VPO: Joannie Bucha
**NOTE: SOS is now OIS and is in transition. Chris Ritzko is OIS Unit Coordinator.