Based on your experiences, as well as the topics discussed throughout this lesson, what skills and competencies do team facilitators need to enhance when working with virtual team environments? Define the competency required and explain.
As a manager and people leader for over 15 years, first and foremost, trust must be built for all working relationships. Having led individuals and teams virtually, pre-covid, this was a critical value that I focused on when bringing on a new team member. Some things that I focus on: spending the first few 1:1s getting to know the human behind the employee – what do they like outside of work? What makes them tick at work? What brings them energy? From there, I like to bring the teams together. Spending time virtually getting to know each other greatly helps the team cohesion and trust. As a facilitator in a virtual setting, especially if they are new or one might be doing a training, where relationships have not been built yet, doing ice breakers, encouraging open discussion can greatly enhance the environment. One thing that I have learned and witnessed through covid – I was often of the belief that if your camera is off, that you may not be engaged or focusing. I have since witnessed some incredibly effective teams that all keep their cameras off – that is their team norm. However, that norm was established early on and accepted. I find that when you give the option for camera on/off – I more often see less engagement and distractibility. Setting norms is quite important and often overlooked. Encouraging participation from the group while virtual is so important and allows for a more engaging environment. Many check-ins, calling out individuals to share stories/insights, be comfortable with the silence when you ask a question – keeping your virtual involved makes for a much for effective and fun time together. Lastly, but definitely not least, laugh together. Fun times and laughter builds resilience and is scientifically proven to release endorphins. We spend a lot of time at work and together; if we can’t have some fun, why are we doing all this!!