Culture and diversity in the workplace has not been properly studied until more recently. It was not until the 1980s that gender really started to be examined while ethnicity, sexual orientation, and religion did not come under the microscope until the early 2000’s, and leadership and diversity did not come onto the scene until 2006 within the Educational Management Administration & Leadership journal (Coleman, 2012). More attention needs to be given to culture and diversity in modern times as business practices have grown to include people from different backgrounds all over the world. It is not uncommon in this day and age that organizations employ teams of people from various countries to work together to complete the goals. In order to get the most out of these information-rich groups and provide a workplace that is free of bias while being safe and accommodating there are more than a few barriers a leader must be able to break through.
Leaders that deal with multi-cultural teams need to develop certain cultural competencies first before they can successfully manage their organization’s business. There will be a need for these leaders to fully understand business, political, and cultural trends (Northouse, 2016). It is important to know how other cultures truly operate and how they too view other cultures. Just like any lesson in school, you need to read about what you are focusing on before you can really interact with it in a meaningful and knowledgeable way. Leaders will also need to understand other culture’s perspectives on tastes, trends, and technology, while being able to work with these different groups effectively (Northouse, 2016). This will allow management to overcome cultural barriers and develop better global business acumen skills. Additionally, leaders should be able to adapt what they are used to currently to other culture’s living styles and communication preferences (Northouse, 2016). What is normal for one country is not always the same for another. Communication is no different and the same goes for ethics. Western and eastern cultures have different cultural values such as individualism and collectivism. Within these differences lies different views of what is ethically correct as well. Understanding these differences will help a leader to direct their business efforts more effectively. Ethnocentrism is the belief that one’s own culture is superior and more knowledgeable than others (Northouse, 2016). This is one more important competency a global leader needs to address. They will have to learn how to interact with others in such a way that the other group is viewed as equal rather than seeing one group as culturally superior (Northouse, 2016).
When thinking about global diversity, the issues of equal opportunity, equity, equality, inclusion, and direct and indirect discrimination need to be addressed (Coleman, 2012). This means that they are thought of not only when designing leadership strategies, but implementing them as well. For example, a leader might want to give thought to these concepts when designing corporate policies for existing employees, but also give them the same amount of thought when putting the policies into action, especially for new or potential employees. There is a good chance that new employees might not be knowledgeable with some current cultural practices within an organization, and any policy design that a leader comes up with should leave room to account for this by being as inclusive to as many groups as possible while also accounting for adaptability should a new employee or group member bring new cultural needs to the table when they join an organization. Equality of opportunity and equality of outcome are part of this and come with one major difference. Equality of outcome means that it is not enough to ensure that business practices and policies are fair, but that leaders should pay special attention to the preparation of these practices and policies as they relate to context (Coleman, 2012). This essentially means that accommodations should be in place for those who might be disadvantaged in today’s society rather than just making sure current business operations are seen as fair. Simply put, a leader in the global arena needs to know that the outcome of their leadership is fair, but also that the methods of including disadvantaged people are also fair (Coleman, 2012).
When I worked in the construction industry I had heard tales of women who had tried to join certain companies. They were not hired for their expertise or because the knowledge and skills they possessed were valued by the employer. They were not even hired to make the company look diverse, they were hired as a sort of novelty for the other workers to laugh at when they could not complete a task which was the assumed outcome by the employees and contractor. Some companies will hire women or minorities just to appear inclusive and that practice does nothing more than to discount important skills that they might bring to the table. It is not productive to only hire someone because they are a woman or a minority. These people should be hired based on the valuable knowledge and competencies they bring with them from their respective cultures or genders. The particular woman I am referencing in the construction example was not even given the dignity of being hired just to give women a chance in a male-dominated industry. Nor was she hired to make to company appear inclusive. In her case, the organization’s policies did not account for equality of opportunity or equality of outcome. From the beginning there was no equal hiring opportunity as she was hired basically as a joke. Furthermore, she had no chance at lasting with that company. She was set up for failure and as the laughs and jeers became commonplace, she decided to leave the company. Here, there was no equality of outcome as the company’s stance on the retention of female employees was set unfairly from the beginning.
It is also important for global leaders to reflect upon their own biases in a manner that seeks to break barriers no matter how strong. By this I mean that everyone has stereotypes and biases within themselves, and some of those can be unthinking or subconscious which will take a bit more searching and personal honesty to identify and rectify (Coleman, 2012). Self-knowledge is paramount to being able to identify and empathize with other cultures. It has been said that self-reflection and knowledge of an individual’s true inner thoughts are central to authentic leadership which is important when being inclusive and accepting of different cultures (Coleman, 2012). This is because authentic leadership is built on a platform of honest relationships and ethical behaviors and these concepts foster trust and equal treatment which are very necessary for different cultures to experience in order to work together cohesively. This type of critical consciousness is key to identifying and establishing core values of the leader which are also quite important as they need to be shared and valued by all parties involved (Coleman, 2012). Shared vision may be hard to obtain between cultures that are very different. Imagine two groups, one with high and one with low power distance, which is the extent that members of a team agree that power should be distributed unequally (Northouse, 2016). It might be difficult for one group to share vision that includes power being shared equally where the other group feels that power should be reserved for few. Therefore, it is important for the leader to examine both their own inner ideals with clarity while also considering those of the different group they are working with and creating new shared visions that both can agree with.
There are more than a few ways that leaders can institute the concepts mentioned in this blog in order to be more successful inclusive leaders that value the differences within other cultures. Training programs and continuing education are good ways to develop cultural sensitivity (Northouse, 2016). The understanding from these experiences will also help leaders with self-reflection. Cultural understanding can help the leader to identify and overcome personal biases which will aid in understanding other cultures unique preferences (Northouse, 2016). Additionally, by understanding what other cultures expect from leaders, one can learn how to lead different groups more effectively through adapting their style to fit other cultures (Northouse, 2016). All of these applications will allow the leader to communicate better with other cultures who’s beliefs and values differ from their own. Understanding other people’s differences will allow for more empathetic, accurate, and inclusive communication (Northouse, 2016).
References:
Coleman, M. (2012). Leadership and Diversity. Educational Management Administration & Leadership, 40(5), 592–609. https://doi.org/10.1177/1741143212451174
Northouse, P. G. (2016). Leadership: Theory and Practice. [MBS Direct]. Retrieved from https://mbsdirect.vitalsource.com/#/books/9781483317540/