Submitted by Barbara Coopey
New Training Bulletin
There is a new Access Services training bulletin (link: https://www.libraries.psu.edu/psul/access/intranet/trainingbulletins.html). No. 33, located under the “Item Maintenance” section of the Training Bulletins, is Using SirsiDynix Symphony to find Penn State owned material currently checked out to non-Penn State libraries. When material is supplied to E-ZBorrow, Access Pa, or other libraries outside the Penn State system, it is checked out in WorkFlows. This training bulletin explains how to search in SirsiDynix Directors Station and/or WorkFlows to retrieve a list of titles currently checked out to non-Penn State libraries.
Circulate Box in WorkFlows Project reaching Completion
Customer service issue resolved! Since the migration to SirsiDynix in 2000, there were times when a user placed a hold on an item but library staff were unaware of the hold. Thus, the user never received the item unless he or she inquired about it at a service desk where staff would uncover the inactive hold. It was discovered that holdable item types without the circulate box checked in WorkFlows were not listed on hold reports. Since 2009, Access Services Council (ASC), the Circ/Reserves and Cataloging Expert Teams, and Serials and Acquisitions Services have been working together to correct the problem. There are a few projects left to complete this project. The Circulate Box in WorkFlows website explains the issue and includes a timeline of the projects conducted to remedy this customer service issue.