Daily Archives: September 3, 2013


September 4, 10 –11:30 a.m., 315 Pattee Library, west: Introduction to Zotero

September 4, 12:15 p.m.: Film – “Acid Test: The Global Challenge of Ocean Acidification. ” 22 min. Carbon dioxide pollution is changing the chemistry of earth’s oceans, rapidly making the water more acidic. Rising acidity has the potential to drastically alter the ability of many organisms, especially those with shells, to survive. Scientists explain what is happening and why we should be concerned. Earth and Mineral Sciences Library, 105 Deike.

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Libraries offer writing tutoring

Students needing help with writing assignments can get free assistance at the University Libraries Tutoring Center, beginning Sunday, September 8 through Thursday, May 1. The service will be offered Sunday through Thursday evening, 10 p.m. to midnight, in the Reading Room, 101 Pattee Library. No appointment is necessary.

The free, peer-to-peer Writing Tutoring is offered through a collaboration of the University Libraries and Penn State Learning, which is located in 220 Boucke Building and offers a number of services. For additional tutoring opportunities, go to https://pennstatelearning.psu.edu/.

For more information, contact Library Learning Services, 814-865-9257.

New online reference service

As the Penn State University Libraries launched a new online reference service—“Ask A Librarian”—one of the chats answered between 1 and 2 a.m., the first week of fall semester, came in from a World Campus student in China. The continuous 24-hour live chat and email service, easily accessed through a tab appearing on the right of every library web page and in LionSearch, is available noon, Sunday through 5 p.m., Friday, during fall and spring semesters.

At times when live chat is not being monitored, patrons will be directed to http://ask.libraries.psu.edu, where they will be able to search a database of Frequently Asked Questions (FAQ) or submit a question by email. Messages may also be sent directly to askalibrarian@psu.edu for a response within hours and often within minutes.

All transactions within “Ask A Librarian” remain confidential and the Libraries protect this patron information in the same manner as all personal library records.

For questions or comments, submit to “Ask A Librarian” or call Public Relations and Marketing at 814-863-4240, during normal business hours

’10 Things College Students Should Know about Money’

Students interested in understanding and managing their finances are urged to attend Dr. Cathy Bowen’s financial literacy presentation, “10 Things College Students Should Know about Money,” on Tuesday, September 24, 1–2 p.m. in Foster Auditorium, 102 Paterno Library. The event is free and open to the public and can also be viewed live online at: http://live.libraries.psu.edu and search for the presentation date in the menu to bring up the direct link. (No log in is required.)

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ITS Green Team expands hours

The IT Service Desk, the “Green Team,” in the Knowledge Commons, has expanded its hours. New hours can be found on their web site: http://kcservicedesk.css.psu.edu/

Fall/Spring Hours
Monday–Thursday, 8 a.m.–midnight
Friday, 8 a.m.–6 p.m.
Saturday, 10 a.m.–6 p.m.
Sunday, 10 a.m.–midnight

The IT Service Desk provides convenient access to hands-on IT help for all Penn State students, faculty, and staff.

IT Service Desk in the Knowledge Commons
Room 130A, Pattee Library, west
814-865-HELP (4357)

Offering hands-on support for:

  • on campus wireless connectivity for laptops and mobile devices,
  • hardware diagnostics & installation support
  • assistance with data transfer and backup
  • software installation and trouble shooting
  • Virus/Spyware detection and removal

How to set up new online voicemail at Penn State

By Ryan Johnson, technology training coordinator

A new feature was released last week that allows staff with VoIP phones to listen to and manage their messages online. More information about this new service can be found on the Penn State News site.

To enable this service, you must navigate to https://voip.psu.edu and authenticate (if necessary). Then navigate to the New Voicemail Notification tab and select Notifications of new voicemail will be sent to your e-mail address @psu.edu.

voicemail notification settingsYou then will be able to log into https://voip.psu.edu and play any new message from the website itself from your inbox:

inbox play voip message onlineYou will also receive an email in your inbox (see below) that will also allow you to direct your inbox at the VoIP website to listen to the message.

email from voip message online deliveryFinally, this new services enables you to check your voicemails from any device, including your iPad, Android or iPhone.

For more information on how to setup this new service, please visit the IT Knowledge Base article.

Save the date: Presentation and workshop on library assessment on 9/16

The University Libraries will host Megan Oakleaf of Syracuse University, on Monday, September 16, for a visit focused on library assessment. Oakleaf will help us learn more about assessing library services so that we can document the value that we provide to our users. All are welcome to attend the activities of the day, which begin at 10 a.m. with her presentation, “The Value of Academic Libraries: Research and Recommendations,” detailing Oakleaf’s findings from a major ACRL-funded research project on assessing the academic library’s impact in light of increased calls for institutional accountability. This presentation, followed by a Q&A period, will be held from 10 – 11:30 a.m. in Foster Auditorium, Paterno Library,  and broadcast live on Mediasite.

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LHR News for September 3

Please join us in welcoming the following new hires:

William Dehn – Life Sciences Library
Morgan Sirianni – PAMS Library
Jessica Fix – Research Hub and Tombros McWhirter Knowledge Commons
Raymond Chappetta – Bednar Intern (Research Hub)
Lauren Guarino – Tombros McWhirter Knowledge Commons
Natalie Rodriguez – Abington College Library
Eric Ratliff Engineering Library
Emilio Costales – Tombros McWhirter Knowledge Commons

9/3/13 Ken Basalla – Records Specialist, Inactive Records Center

Wishing the following employees well as they leave us:
9/4/13 Lora Barndt – Business Office

Benefits Open Enrollment Session Scheduled for University Libraries
We are happy to announce that we were able to schedule a Benefits Open Enrollment presentation for Libraries’ employees on Thursday, October 10, 2013. Jill Musser, Penn State’s Manager of Benefits Programs and Services will join us to discuss the upcoming changes to our health insurance program and answer your questions. The session will be held in Foster Auditorium from 2 pm to 4 pm. If you cannot attend in person, please plan to join via MediaSite Live. Further instructions will be provided as we get closer to the date.

Library materials owned by one library but on course reserve at another

By Chris Holobar, manager, Lending and Reserve Services

Determining the location of materials owned by one library but placed on course reserve at another can be a challenge, particularly if materials are checked out. In the example below, figure 1 shows a book from Fayette on reserve at Pattee (click on each figure to open a full-sized image). Since the book is not checked out, the current location of the book is clearly listed under Location as the Commons Services Desk, Pattee.

where to locate books


Figure 2 shows the Location information when the book is checked out. Because The CAT doesn’t tell us where the book was checked out, we might erroneously assume that the book is on reserve at Fayette (the “circ rule: Reserve 2 hour loan” note at the bottom of the record tells us that the book is on reserve).

information on checked out books location


When you see a CAT record displaying a location of checked out and a circ rule reserve loan message, you can use the Check Item Status wizard in Workflows, shown in figure 3, to find the current location of the material. You can mouse over the Reserve desk code, here RESERVE-PA, to find the reserve desk location.

more information on how to locate a checked out book