by Alex Brown, web analytics specialist and Web Implementation Management Team (WIMT) member

Numerous library staff of various disciplines are currently hard at work migrating the current library website to Drupal, while ensuring that the final product accounts for and addresses current website flaws. Internally, we have a decent sense of current issues that have been informally raised by our patrons, but our internal sense should also take into account and analyze direct feedback from our patrons. In order to do so, we will be employing a survey that will allow for quantitative and qualitative analysis of our patrons’ views towards the current website. This provides a great opportunity to have the voice of our patrons be involved in data-driven decision making, ultimately working towards the goal of continual improvement and enhancement of the library website.