Trends in Faculty/Staff Office Delivery Service

By Carolyn Muse, Interlibrary Loan

Since the service’s full inception in the 2013-2014 academic calendar year, Interlibrary Loan’s Faculty/Staff Office Delivery has seen marked increases in use. Below are some statistics on the service.

Inside Access Feb 8

  • From 2013-2014 to 2014-2015, there has been a 52% patron number increase and a 31% increase in all materials sent (32% increase in “I Want Its” and 22% increase in ILL Borrowing materials).
  • From 2013-2014 to 2015-2016 (currently in progress) there has been a 42% percent increase in number of patrons using the service.
  • From 2014-2015 to 2015-2016 (currently in progress), there has been a 14% percent increase in number of patrons using the service.
  • Looking at the data with the largest numbers of materials checked out (first week of January) there has been an 11% increase in all materials sent (23% increase in “I Want It” requests) from 2013-2014 to 2015-2016 (currently in progress).

The current projections look to increase with continued word-of-mouth among patrons within same buildings/complexes (i.e. Outreach, Old Main, Weaver Bldg.), advertisements on bookmarks/flyers as well as on the Interlibrary Loan Department’s website and overwhelmingly positive feedback about the service.

For more information on the service, see
https://www.libraries.psu.edu/psul/ill/ill_borrowing/ill_borrowing_priv.html#officedelivery
For monthly stats on the service, see
https://www.libraries.psu.edu/psul/access/intranet/officedelivery.html