How do I avoid getting locked out of 2FA?

by Ryan Johnson, I-Tech

As a security measure, you will be locked out of 2FA after ten consecutive attempts to log in to WebAccess using 2FA fail. Here are some suggestions for how to avoid getting locked out:

  • graphic of smart phone and desktop computer login illustrating two-factor authentication process

    The deadline for Libraries employees to enroll in 2FA is May 10.

    Make sure you’re attempting to authenticate to a properly enrolled device that is currently available to you.

  • Open the 2FA Duo Mobile app and approve the Duo Push notification when you request authentication.
  • Log out of your computer daily to prevent your machine from trying to automatically authenticate to certain sites and systems.

If you do get locked out of 2FA, contact the IT Service Desk at 2FAsupport@psu.edu for assistance.