The Lynda.com training video from the User Services Training Employee Advisory Council (USTEAC) for week 3 highlights the topic of how to serve angry or upset customers, can be viewed individually with the option to continue with the full week’s module.

Week 3
Working with Upset Customers
Think of the last time you were really upset at a business establishment. What were your expectations? The module: Serving Angry Customers equips you for this very situation. As you have time, view the remainder of this course and learn “techniques for neutralizing angry customer behavior.”

The USTEAC recommended list of videos and modules is available for viewing at any time.