by Shane Burris, Interlibrary Loan
Changes have been made to two ILLiad email notices to enhance user access to ILLiad.
One change is to the ILLiad courtesy notice (due date reminder). The email now contains a link which can be used to request a renewal directly from the email rather than link to the ILLiad main menu, which then requires the patron to navigate to checked out items and then to the item record to renew. We’ve seen a dramatic reduction in patron questions regarding renewals since implementation. Below is an example of the email:
The other change is to the email notification patrons receive when an article is delivered electronically to their ILLiad account. There is now a link in the email which goes directly to the .pdf of the article, once again bypassing the need to navigate through multiple screens to access the article. A second link will still take them into ILLiad to view the listing of all their available articles. Below is an example of the email:
Please contact Interlibrary Loan at https://libraries.psu.edu/services/interlibrary-loan with any questions or comments.