Communication is key to providing great customer service. When people listen supportively through Clarification, Reflection, Advising, and Probing, they will respond thoughtfully.

Cutting Edge Communication training videos are designed to provoke discussion and response. Contemporary, fast paced, short, character driven, sitcom-style comedies, these courses take an innovative approach to reaching today’s learners.

Watch this video and see how the group learns to respond thoughtfully.

– submitted by Carmen Gass, User Training Services