Think about the service you get from government agencies.

What comes to mind? Perhaps you think about your last trip to the DMV, an interaction with the city planning department, or a municipal utility.

Outstanding customer service may not be the first thought that crosses your mind when you think about the public sector, but several million dedicated professionals go to work each day in service of the public.

In this article, Wendi Brick, author and CEO of Customer Service Advantage, Inc., answers questions about serving customers in the public sector.

– submitted by Carmen Gass, User Training Services