When you do things to help other people within your company do their jobs better, you are providing internal customer service. The quality of that service often has a huge impact on the overall quality of service delivered to external customers.

In this course, you’ll learn about types of internal customers and how to identify internal customer service relationships. You’ll also learn about the importance of getting to know your internal customers, identifying their expectations of you, and taking action on those expectations. Finally, you’ll learn guidelines for providing internal customer service.

This 30-minute course is available at lrn.psu.edu. Log in and register here.

– submitted by Carmen Gass, User Training Services