It’s official — Penn State IT has announced that Zoom has been chosen as the University’s centrally funded, cloud-based web conferencing platform. Thanks to a successful pilot across seven campuses, eleven months, and countless surveys and interactions with more than 2,000 faculty, staff, and students, it was determined that Zoom best met all accessibility standards and had comparable features to Adobe Connect and BlueJeans. If you have been using/piloting BlueJeans, please transition to Zoom as soon as possible. If you have been using Adobe Connect, note that it will be available through the Spring of 2018. As soon as we have more information we will communicate solid timelines for Adobe Connect end-of-life.

Thanks to a successful pilot across seven campuses, eleven months, and countless surveys and interactions with more than 2,000 faculty, staff and students, it was determined that Zoom best met all accessibility standards and had comparable features to Adobe Connect and BlueJeans. If you have been using/piloting Blue Jeans, please transition to Zoom as soon as possible. If you have been using Adobe Connect, note that it will be available through the Spring of 2018. As soon as we have more information we will communicate solid timelines for Adobe Connect end-of-life.

Tier one helpdesk support for Zoom will be provided at the local IT department level, or, in our case, by I-Tech.

If you have any questions regarding Zoom, please submit them to the Libraries IT helpdesk at https://staff.libraries.psu.edu/ithelp or via email to: ul-itservicerequest@lists.psu.edu. You can learn more about Zoom on our website at https://staff.libraries.psu.edu/i-tech/training/zoom or by attending a Zoom overview available through the Learning Resources Network (LRN).

– submitted by Dace Freivalds, I-Tech